At a Glance
- Tasks: Supervise transport operations, ensuring punctuality and reliability while supporting drivers.
- Company: Join a leading transport company in Sheffield with a focus on performance excellence.
- Benefits: Full-time permanent role with competitive salary and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and safety.
- Why this job: Make a real impact on service performance and customer satisfaction every day.
- Qualifications: Experience in transport operations and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Performance Supervisor to join our Sheffield depot on a full time permanent basis.
Key Responsibilities
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence.
- Monitor and proactively manage service punctuality and reliability, through the use of systems highlighted in the systems matrices, including live management of services to ensure continuous improvement of service performance.
- Provide support to drivers, giving information and direction in a timely manner.
- Create alternative disruption plans; liaising with and providing information to all relevant colleagues, ensuring the business is informed of planned and non-planned major events affecting operations.
- Ensure accurate capture and recording of drivers’ hours, duties and attendance in the DAS GUI system.
- Maintain accurate records for all aspects of operational standards and performance.
- Live input of lost/additional mileage when dealing with unexpected events (e.g. breakdowns).
- Analyse and manage information and systems, to proactively ensure continuous improvement of service performance.
- Ensure drivers are allocated the correct vehicle and leave the depot on time.
- Deal with telephone queries and support the satisfactory resolution of customer queries.
- Ensure a comprehensive hand-over and coordination across shifts.
- Manage the collection of cash from depots in line with company procedures.
- Ensure processes are in place to identify system and vehicle equipment faults, work closely with appropriate individuals including business system providers to rectify issues within agreed and defined timeframes.
- Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Carry out investigations of incidents and prepare reports detailing findings and recommendations.
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers and relationships between drivers and Supervisors to ensure a consistent customer experience.
- Ensure an effective working relationship with recognised trade union representatives and officials.
- Other duties commensurate with the role as may be deemed appropriate by the line manager.
Skills/Experience
- Proven experience in transport operations or a similar performance-focused role.
- Strong analytical skills with experience in data interpretation for performance improvement.
- Effective communication skills for engaging front-line teams and fostering teamwork.
- Ability to stay calm and effective under pressure, with a proactive approach to problem-solving.
- Customer Focused: Dedicated to delivering consistent service quality.
- Team Collaboration: Able to build rapport with drivers, operations, and engineering teams, creating a unified approach to service excellence.
- Adaptability and Resilience: Ability to manage dynamic environments and maintain performance standards.
- Leadership in Safety: Commitment to promoting safe practices, with a positive attitude towards health, safety, and the environment.
Performance Supervisor employer: FirstGroup Internal
Join our Sheffield depot as a Performance Supervisor, where we prioritise a supportive work culture that values teamwork and continuous improvement. We offer competitive benefits, opportunities for professional growth, and a commitment to safety and employee well-being, making us an excellent employer for those seeking a rewarding career in transport operations.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to performance management and transport operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to improve performance in past roles. This will demonstrate your ability to contribute to continuous improvement, which is key for a Performance Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Performance Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your transport operations experience and any analytical skills you've got. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Performance Supervisor role. Share specific examples of how you've improved service performance in the past, and don’t forget to show your enthusiasm for joining us at StudySmarter.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate directness and clarity, so make sure your points come across without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Stuff
Make sure you understand the key responsibilities of a Performance Supervisor. Familiarise yourself with transport operations, service punctuality, and how to manage disruptions. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Analytical Skills
Since this role requires strong analytical skills, be prepared to discuss how you've used data to improve performance in previous jobs. Bring examples of how you've interpreted data to make decisions or solve problems, as this will demonstrate your capability.
✨Communication is Key
Effective communication is crucial for this position. Think of examples where you've successfully engaged with teams or resolved customer queries. Highlight your ability to foster teamwork and build rapport, as this will resonate well with the interviewers.
✨Stay Cool Under Pressure
The role involves managing dynamic environments, so be ready to share experiences where you've stayed calm and effective under pressure. Discuss your proactive approach to problem-solving and how you maintain performance standards even when things get tough.
