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- Tasks: Be the face of GWR, ensuring safety and delivering top-notch customer service on trains.
- Company: Join GWR, a leader in customer satisfaction and inclusive workplace culture.
- Benefits: Earn £31,620 during training, rising to £45,850 once qualified, plus full training provided.
- Why this job: Make a real impact by providing exceptional service and ensuring passenger safety.
- Qualifications: Great communication skills and a positive attitude; previous customer service experience is a plus.
- Other info: Flexible shifts with excellent career growth opportunities in a supportive environment.
The predicted salary is between 31620 - 45850 £ per year.
Salary £31,620 during training, rising to £45,850 once qualified.
As a Train Manager, you are responsible for the train and everyone on it. You'll deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services.
What You'll Do
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We're Looking For
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays).
Key Details
- As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
- As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests.
- Full training is provided to set you up for success in the role.
- You must live within a maximum of 60 minutes' travelling time of the depot.
What to Expect
- After submitting an application, complete an online Numerical Aptitude Test (must be completed within the specified deadline; recommended on a laptop or computer).
- If successful, receive practice material for your Stage 1 assessments.
- We will check for any previous test results and update your application accordingly.
- If required, you may be invited to complete additional online tests (all tests must be completed within the given deadlines).
- After test completion, your application will be reviewed.
- If shortlisted, attend an assessment day, including group exercises and a competency-based interview.
- Successful candidates must pass a medical assessment (colour vision, drug & alcohol screening).
- Full training provided, including a 7–8 week programme in Swindon to prepare you for the role.
Contacts
For more information regarding the role, please contact one of the Guards Managers:
- Gaivin Evans - gavin.evans@gwr.com
- Richard Treloar - richard.trelora@gwr.com
Application
Please submit your application online via the internal FirstGroup careers website. In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com.
Our Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!
Train Manager in Penzance employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager in Penzance
✨Tip Number 1
Get to know the company! Research GWR and understand their values, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before your assessment day, try out some mock interviews or group exercises with friends. This will help you feel more comfortable and confident when it comes to showcasing your skills and experience.
✨Tip Number 3
Stay calm and collected! Remember, the role of a Train Manager is all about handling situations under pressure. Show your ability to stay composed during the interview process, as this will reflect your potential performance on the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the resources and updates directly from GWR, making your job search smoother.
We think you need these skills to ace Train Manager in Penzance
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach to customer service.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. Use examples from your previous experience that demonstrate your excellent communication and customer service skills.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and avoid any unnecessary fluff. This will help us quickly see why you’d be a great fit for the Train Manager role!
Apply Through Our Website: Don’t forget to submit your application through our internal FirstGroup careers website. It’s the best way to ensure your application gets to us without any hiccups. If you run into any issues, just reach out to our Recruitment Team!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Train Manager entails. Familiarise yourself with GWR's values and customer service expectations. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided excellent customer service. Think about situations where you handled difficult customers or resolved issues calmly. This will show that you can maintain a professional attitude under pressure.
✨Practice for the Assessment Day
If you're invited to an assessment day, practice group exercises and competency-based questions. Work on your teamwork skills and be ready to collaborate with others. Remember, they’re looking for someone who can work well in a team environment.
✨Be Ready for Medical Assessments
Since this is a safety-critical role, be prepared to discuss your health and pass medical assessments. Make sure you know about the tests you'll need to take, like colour vision and hearing tests, so you can approach them confidently.
