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- Tasks: Enhance customer experiences by assisting passengers and ensuring quality travel environments.
- Company: Leading UK rail company committed to inclusivity and service excellence.
- Benefits: Pension scheme, travel offers, discounts, and a rotating shift pattern.
- Why this job: Join a dynamic team and make a real difference in customer journeys.
- Qualifications: Must be 18+, live within 60 minutes of London Euston, and have a passion for service.
The predicted salary is between 24000 - 36000 £ per year.
A leading UK rail company is seeking Ambassadors to enhance customer experiences across all touchpoints.
Responsibilities include:
- Assisting passengers
- Checking tickets
- Ensuring a quality travel environment, especially during disruptions
Candidates must be at least 18 years old and live within 60 minutes of London Euston.
The role includes a rotating shift pattern of 35 hours per week and offers diverse benefits such as a pension scheme, travel offers, and discounts.
Join our commitment to inclusivity and customer service excellence.
On-Train Customer Experience Ambassador employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Train Customer Experience Ambassador
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in enhancing customer experiences.
✨Tip Number 2
Practice your people skills! As an On-Train Customer Experience Ambassador, you'll be interacting with passengers all day. Role-play scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Be ready for those tricky questions! Think about how you'd handle disruptions or difficult customers. Prepare examples from your past experiences that highlight your problem-solving skills and commitment to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team of Ambassadors dedicated to making travel a better experience for everyone.
We think you need these skills to ace On-Train Customer Experience Ambassador
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for enhancing customer experiences. Share any relevant experiences where you've gone above and beyond to help others, as this aligns perfectly with our commitment to service excellence.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the On-Train Customer Experience Ambassador role. Highlight your skills in ticket checking and managing disruptions, as these are key aspects of the job that we value highly.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us quickly see how you fit into our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FirstGroup Internal
✨Know the Company
Before your interview, do a bit of homework on the rail company. Understand their values, mission, and what they stand for in terms of customer service. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an On-Train Customer Experience Ambassador, you'll be interacting with passengers regularly. Prepare examples from your past experiences where you've gone above and beyond to assist customers. Highlight your problem-solving skills, especially in challenging situations, as this role often involves ensuring a quality travel environment during disruptions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, like a passenger needing assistance or a ticketing issue. Practising these scenarios can help you articulate your thought process clearly and demonstrate your ability to think on your feet.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since this role is customer-facing, showing that you understand the importance of appearance in customer service can set a positive tone right from the start.
