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- Tasks: Deliver exceptional service and support guests throughout their travel journey.
- Company: Major rail operator committed to outstanding customer experiences.
- Benefits: 33 days annual leave, training opportunities, and comfortable lodging during shifts.
- Why this job: Be a part of a team that creates unforgettable travel experiences for customers.
- Qualifications: Engaging personality and ability to work a rotating 24/7 roster.
- Other info: Join a passionate team dedicated to enhancing customer journeys.
The predicted salary is between 36000 - 60000 £ per year.
A major rail operator is seeking passionate Ambassadors for its Customer Experience Team. The role involves providing excellent service at all customer touchpoints, managing travel experiences, and supporting guests with helpful information.
Candidates must be engaging and capable of working a rotating 24/7 roster. This role offers training opportunities, comfortable lodging during shifts, and 33 days of annual leave.
Join a team dedicated to creating unforgettable travel experiences for customers.
Rail Travel Experience Champion in Newcastle upon Tyne employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Travel Experience Champion in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your passion for creating unforgettable travel experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to manage a tricky travel experience. Role-playing with a friend can help you feel more confident when it comes to engaging with guests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our Customer Experience Team.
We think you need these skills to ace Rail Travel Experience Champion in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for rail travel and customer service shine through. We want to see how much you care about creating unforgettable experiences for our guests!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that matches the role. We love seeing how your skills align with what we’re looking for in a Rail Travel Experience Champion.
Be Engaging: Since this role is all about connecting with customers, use a friendly and approachable tone in your written application. We’re looking for candidates who can communicate effectively and make our guests feel valued.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Customer Experience Team.
How to prepare for a job interview at FirstGroup Internal
✨Know the Company Inside Out
Before your interview, do some research on the rail operator. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Rail Travel Experience Champion, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided excellent service or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Team Spirit
Since the role involves working a rotating 24/7 roster, it's crucial to express your willingness to adapt to different shifts. Share instances where you've successfully worked as part of a team, highlighting your ability to collaborate and support colleagues.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the company culture, training opportunities, or how they measure success in the Customer Experience Team. This shows that you're engaged and serious about the role.
