Qualified Customer Train Driver in Newcastle upon Tyne

Our commitment is that we will provide great value services, direct to city centres, whilst also building relationships with local communities along the route. As a Customer Driver, you will drive the train in a safe and efficient manner whilst conducting yourself in a way which is consistent with the professional and customer focused objectives of the company.

Your main responsibilities:

• Prepare, drive and dispose of traction units safely, using the prescribed techniques as set out in the appropriate instructions.
• Remain on duty during the hours specified.
• When train services are disrupted, or through other reasons delayed and booked duties cannot be adhered to, ensure that the appropriate managers are informed and respond accordingly.
• Communicate effectively with colleagues and other railway interfaces to ensure the safe and smooth running of the train service.
• Report any irregularities in line with the Rule Book.
• Be the ‘eyes and ears' of the company while carrying out duties.
• Ensure optimal customer care throughout the journey by providing timely, informative announcements and inputting the necessary codes into any automatic Customer Information equipment.
• Maintain the cab environment, and any other areas worked in, in a clean and tidy condition.
• Undertake activities as directed by the line manager to maximise every opportunity to delight our customers.

You’ll need to be:

• Have excellent concentration and observation skills, with a safety conscious approach to work and a proven safety record, whilst maintaining a focus on the customer.
• Act as an ambassador of Lumo, to promote our image and deliver a great customer experience at all times.
• A minimum of 20 years old.
• Hold a European Train Driving Licence.
• Flexible in the hours you are available to work.
• Willing to stay away from home as required.

About the location:

You must be located within a 60-minute commute of Newcastle upon Tyne, our offices are located behind Newcastle Central Station.

Diversity and inclusion:

We all belong at Lumo. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. We encourage you to consider neurodiversity resources for more information.