Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Train and learn while earning in various customer service roles.
- Company: Join GWR, a diverse and inclusive company that values your uniqueness.
- Benefits: Earn while you learn, gain qualifications, and enjoy team-building events.
- Why this job: Make a real impact in customer service and develop essential skills.
- Qualifications: Must be over 16 with GCSEs in Maths and English.
- Other info: Flexible working options and support for diverse needs.
The predicted salary is between 14607 - 24557 £ per year.
As a Customer Service Apprentice at GWR, you will train and learn while you earn. You will have the opportunity to experience a variety of on-board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office, and Revenue Protection where you will gain real customer service skills. You will learn from our experienced colleagues and academic partners.
Who are you? You enjoy working with people, both customers and colleagues, and have great communication and team working skills. You bring enthusiasm to learn and a commitment to broadening your knowledge and understanding. Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification) in Maths and English.
Our scheme offers vocational training, development sessions, team building events, and on-the-job training. You will have the opportunity to attain a Passenger Transport Level 2 qualification and undertake the Duke of Edinburgh Business Gold Award. Achieving the Award is about setting personal challenges and pushing personal boundaries.
As an Apprentice, you will be contracted to work 35 hours per week. Shifts will not start earlier than 07:00 or finish later than 20:00 and will include weekend working. You must be able to travel to your base location independently and arrive by 07:00 if public transport is unavailable. Your working week will run from Monday to Saturday and will include one rest day and one study day. Overnight stays may be required during training periods.
The apprenticeship scheme starts on 1st September 2026 and is for 18 months. The recruitment process will involve:
- Completion of your online application form
- A series of online testing
- If shortlisted, you will be invited to attend a selection event scheduled for 2nd April 2026.
The closing date for applications is midnight 10th March 2026.
The salary details are as follows:
- Starting Salary for Under 18's is £14,607
- Starting Salary for Over 18's is £24,557
For further information contact:
- Donna Perry, Regional Apprentice Manager – 07702670680
- Laura Maddison, Coach & Mentor - 07525583546
- Adam Holloway, Coach & Mentor - 07713316189
- Sophie Carter - 07977741098
For more information and queries regarding the application process, please contact the Recruitment Team at gwrrecruitment@gwr.com.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please share any additional needs you may require so we can provide a fair and equal process for all who apply.
Customer Service Apprentice - East in Maidenhead employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice - East in Maidenhead
✨Tip Number 1
Get to know the company! Research GWR and understand their values, mission, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your selection event, do some mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your personality! GWR values uniqueness, so don’t be afraid to let your true self shine through. Share your experiences and what makes you passionate about customer service – it’ll make you memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the apprenticeship and any updates on the recruitment process right there.
We think you need these skills to ace Customer Service Apprentice - East in Maidenhead
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and commitment to learning.
Tailor Your Application: Make sure to read the job description carefully and tailor your application to highlight how your skills and experiences match what we’re looking for. This shows us that you’re genuinely interested in the role!
Check Your Details: Before hitting that submit button, double-check all your details. Spelling mistakes or missing information can make a bad impression, and we want to see you at your best!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity with GWR.
How to prepare for a job interview at FirstGroup Internal
✨Know Your Stuff
Before the interview, make sure you understand what GWR is all about. Familiarise yourself with their values, services, and the role of a Customer Service Apprentice. This will help you answer questions confidently and show your enthusiasm for the position.
✨Show Off Your People Skills
Since this role involves working closely with customers and colleagues, be ready to share examples of your communication and teamwork skills. Think of specific situations where you’ve successfully interacted with others, whether in school projects or part-time jobs.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, training opportunities, and team dynamics at GWR. This shows your genuine interest and helps you determine if it’s the right fit for you.
✨Be Yourself
GWR values uniqueness and diversity, so don’t be afraid to let your personality shine through. Share your passion for learning and how you can contribute to the team. Authenticity can set you apart from other candidates!