At a Glance
- Tasks: Be the face of GWR, ensuring safety and delivering top-notch customer service.
- Company: Join a leading train service committed to inclusivity and diversity.
- Benefits: Full training provided, flexible shifts, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and a commitment to inclusion.
- Why this job: Make a real difference in people's journeys while developing your skills.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Train Manager, you are responsible for the train and everyone on it. You'll deliver a world‑class customer experience throughout the journey and will ensure the safety of everyone using GWR services.
What You'll Do
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We're Looking For
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front‑line customer service experience is desirable.
Working Pattern
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays).
Key Details
As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply. As a safety‑critical role, you'll need to pass a medical, including hearing, vision and colour vision tests. Full training is provided to set you up for success in the role. You must live within a maximum of 60 minutes' travelling time of the depot.
What to Expect
Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer). After the vacancy closes, we'll review our database for any previous test results and update your application accordingly. You'll receive practice materials before being sent your online tests 7 days later. Once you've completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you'll be invited to attend an assessment day, which will include group exercises, followed by a competency‑based interview for successful candidates. Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check. Full training will be provided, including a 7 to 8‑weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.
Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Train Manager in London employer: FirstGroup Internal
GWR is an exceptional employer that prioritises the well-being and development of its employees, offering comprehensive training programmes and a supportive work culture. As a Train Manager, you will enjoy a dynamic work environment where your contributions to customer service and safety are valued, alongside opportunities for career growth within the rail industry. With a commitment to diversity and inclusion, GWR fosters a welcoming atmosphere for all, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Train Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out GWR's social media and website. Understanding their values will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Use the practice materials provided for the Situational Judgement Test. It’s a great way to get comfortable with the format and boost your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve handled tricky situations or provided excellent service. This will really impress them during the competency-based interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Train Manager in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experiences make you a great fit for being the face of GWR.
Tailor Your Application:Make sure to tailor your application to the Train Manager role. Highlight your customer service skills and any relevant experience that shows you can handle pressure and work well in a team. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants get straight to the heart of their experiences and skills, making it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and the application process right there. We can’t wait to hear from you!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Train Manager. Familiarise yourself with GWR's customer service standards and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided excellent customer service. Think about situations where you handled difficult customers or resolved issues effectively. This will demonstrate your ability to stay calm under pressure and your proactive attitude.
✨Practice Situational Judgement Tests
Since you'll be taking an online Situational Judgement Test, practice similar tests beforehand. This will help you get comfortable with the format and improve your decision-making skills in scenarios relevant to the role.
✨Be Ready for Group Exercises
During the assessment day, you'll likely participate in group exercises. Show your teamwork skills by actively listening, contributing ideas, and supporting others. Remember, it's not just about standing out; it's about working well with the team.
