At a Glance
- Tasks: Drive change and enhance employee relations in a dynamic rail environment.
- Company: Join First Rail London, part of a leading transport operator in the UK.
- Benefits: Enjoy free travel on TfL, discounts on train tickets, and a supportive work culture.
- Other info: Inclusive workplace that values diversity and offers flexible working options.
- Why this job: Make a real impact by shaping HR strategies and improving employee engagement.
- Qualifications: HR experience with strong relationship-building and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Who are we
First Rail London (FRL) is the train operating company responsible for running the London Overground network under a concession agreement with Transport for London (TfL). The concession began in May 2026. FirstRail London is part of FirstGroup, one of the leading rail operators and one of the largest bus operators in the UK. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the role
We are seeking an individual with experience in employee and industrial relations who is able to influence and implement business change. To help us deliver change we are seeking a flexible individual that can work with ARL departments and employees as a true business partner – gaining comprehensive understanding of business challenges and asserting influence through strong customer relationships. As the HR Business Partner, you will deliver improvements through people, building effective and sustainable employee relations and management capability. You will be able to expertly balance the needs of the internal customer (e.g. Directors, Heads of department, line managers, employees) whilst considering business operations, consistency and fairness. You will manage any emerging employee relations and industrial relations risks, whilst maintaining collaborative union relationships at all levels. In addition, you will be required to lead HR projects ensuring that any risks are identified, the project is managed effectively and a robust communication plan is in place as appropriate.
Business Partnership and ER
- Build and develop positive working relationships with key stakeholders contributing to the success of company operational goals.
- Attend and contribute to business unit meetings as agreed.
- Attend all necessary HR meetings.
- Act as a conduit between the business and HR to ensure alignment of strategic HR and operational goals.
- Facilitate and support business delivery through the provision of professional guidance and support relating to agreed people strategies to meet business objectives.
- Support the HR Advisor team with complex cases.
- Manage ER where required – absence procedures, disciplinary and grievance processes.
- Support with appeals.
HR Change Agent – Transformation projects
- Lead and support on change initiatives. This could involve organisation restructuring, introduction of new technology and different working practices.
- Working within their client area to increase employee engagement – retention, motivation, succession planning and development.
- Lead the sickness/absence improvement project and have a developed plan in this area.
HR Initiatives
- Input to design and manage implementation of HR processes to ensure they are fit for purpose to achieve customer business goals.
- Work closely with managers to identify required competency and performance levels.
- Analyse gaps and support managers in the identification of appropriate development and training programmes to enhance business performance.
- Implement agreed resourcing, retention, performance management and succession planning solutions within the business.
- Work with the business to ensure that the headcount budget is managed professionally and that plans to manage shortfalls are implemented.
- Share professional knowledge within the broader HR team.
About You
- HR Generalist with strong business acumen.
- Graduate level or equivalent experience.
- Demonstrable experience of building strong relationships with trade union representatives.
- Demonstrable experience of balancing operational needs with overall corporate environments.
- Excellent knowledge of employment law.
- Great communication, interpersonal and negotiating skills.
About the location
Redman Place and other locations as required.
The Reward
- Free Travel for you and a nominated person at your address on TfL Network - this alone is worth a potential total of £5,200 per annum.
- 75% discount off season tickets and leisure travel on other Train Operating Companies.
- Discounts on European rail services after 1 year of service.
- First Xclusives – a benefits portal offering a wide range of benefits and discounts.
- Employee Assistance Programme - 24hr helpline, covering a multitude of subjects.
We all belong at First Rail London. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Strategic HR Partner: Change & ER (Rail) in London employer: FirstGroup Internal
First Rail London is an exceptional employer that prioritises employee well-being and professional growth, offering unique benefits such as free travel on the TfL network and substantial discounts on season tickets. With a strong commitment to inclusivity and diversity, the company fosters a collaborative work culture where employees can thrive and contribute to meaningful change within the rail industry. Located in the vibrant city of London, First Rail London provides ample opportunities for career advancement while ensuring a supportive environment for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic HR Partner: Change & ER (Rail) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to current employees at First Rail London. A friendly chat can open doors!
✨Tip Number 2
Prepare for those interviews! Research First Rail London thoroughly – know their values, recent projects, and challenges they face. Tailor your answers to show how your experience aligns with their needs, especially in employee relations and change management.
✨Tip Number 3
Showcase your soft skills! As an HR partner, your ability to build relationships is key. During interviews, share examples of how you've successfully navigated complex situations or improved team dynamics. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining First Rail London and being part of their mission to improve travel for everyone.
We think you need these skills to ace Strategic HR Partner: Change & ER (Rail) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Strategic HR Partner role. Highlight your experience in employee and industrial relations, and how you've influenced business change in the past. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for First Rail London. Share specific examples of how you've built strong relationships with stakeholders and managed employee relations effectively.
Showcase Your Communication Skills:As an HR Business Partner, communication is key. In your application, demonstrate your excellent interpersonal and negotiating skills. We love candidates who can articulate their thoughts clearly and engage with various stakeholders.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at First Rail London!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Stuff
Make sure you brush up on your knowledge of employment law and employee relations. Familiarise yourself with the specific challenges faced by First Rail London, especially in terms of change management and union relationships. This will show that you're not just interested in the role but also understand the context in which the company operates.
✨Build Relationships
Since this role is all about building strong relationships, think of examples from your past where you've successfully collaborated with stakeholders or managed complex employee relations cases. Be ready to discuss how you can apply these experiences to foster positive working relationships at First Rail London.
✨Show Your Change Management Skills
Prepare to talk about your experience leading HR transformation projects. Have specific examples ready that demonstrate your ability to manage change initiatives effectively, including any strategies you've used to increase employee engagement and retention. This will highlight your capability as a change agent.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your interpersonal skills and ability to negotiate effectively.
