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- Tasks: Enhance customer experiences by assisting passengers and ensuring quality travel environments.
- Company: Leading UK rail company committed to inclusivity and service excellence.
- Benefits: Pension scheme, travel offers, discounts, and a rotating shift pattern.
- Why this job: Join a dynamic team and make a real difference in customer journeys.
- Qualifications: Must be 18+, live within 60 minutes of London Euston, and have a passion for service.
- Other info: Flexible 35-hour work week with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading UK rail company is seeking Ambassadors to enhance customer experiences across all touchpoints.
Responsibilities include:
- Assisting passengers
- Checking tickets
- Ensuring a quality travel environment, especially during disruptions
Candidates must be at least 18 years old and live within 60 minutes of London Euston. The role includes a rotating shift pattern of 35 hours per week and offers diverse benefits such as a pension scheme, travel offers, and discounts.
Join our commitment to inclusivity and customer service excellence.
On-Train Customer Experience Ambassador in London employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Train Customer Experience Ambassador in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as an On-Train Customer Experience Ambassador. This will help us shine during interviews.
✨Tip Number 3
Stay flexible with your availability. Since the role involves a rotating shift pattern, showing that we can adapt to different schedules will make us stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace On-Train Customer Experience Ambassador in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for enhancing customer experiences. Share any relevant experiences where you've gone the extra mile to help someone out, as this will resonate with our commitment to service excellence.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the On-Train Customer Experience Ambassador role. Highlight your skills in ticket checking and assisting passengers, and don’t forget to mention your ability to handle disruptions calmly.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: To ensure your application gets to us quickly and efficiently, please apply through our website. This way, we can process your application smoothly and keep you updated on your progress!
How to prepare for a job interview at FirstGroup Internal
✨Know the Company
Before your interview, do a bit of homework on the rail company. Understand their values, mission, and what they stand for in terms of customer service. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an On-Train Customer Experience Ambassador, you'll be interacting with passengers regularly. Prepare examples from your past experiences where you've gone above and beyond to assist customers. Highlight your problem-solving skills, especially in challenging situations, as this role often involves handling disruptions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, like a passenger without a valid ticket or a delay affecting multiple travellers. Practising these scenarios can help you articulate your thought process clearly and demonstrate your ability to think on your feet.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since this role is customer-facing, showing that you understand the importance of appearance in creating a positive experience for passengers will reflect well on you. Aim for a polished look that aligns with the company's image.
