At a Glance
- Tasks: Support the Freshservice ITSM platform and optimise service delivery through ticket management.
- Company: FirstGroup Internal, a leading company in Greater London.
- Benefits: 25 days holiday, travel offers, shopping discounts, and employee assistance services.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance your skills in ITSM while making a real impact.
- Qualifications: Hands-on experience with ITSM platforms and knowledge of ITIL best practices.
The predicted salary is between 50000 - 70000 £ per year.
FirstGroup Internal is looking for an ITSM Platform Engineer in Greater London. You will support the Freshservice ITSM platform, managing support tickets, configurations, and workflows to optimize service delivery.
The ideal candidate will have hands-on experience with ITSM platforms, preferably Freshservice, and a strong grasp of ITIL best practices. The role includes maintaining platform stability, overseeing incidents, and driving adoption of new features and enhancements.
Benefits include 25 days holiday, travel offers, shopping discounts, and employee assistance services.
ITSM Platform Engineer – Freshservice & ESM Specialist in London employer: FirstGroup Internal
FirstGroup Internal is an excellent employer, offering a dynamic work environment in Greater London where innovation and collaboration thrive. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities, alongside attractive benefits such as 25 days of holiday, travel offers, and shopping discounts. Join us to be part of a supportive culture that values your contributions and encourages you to drive meaningful change within the ITSM landscape.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Platform Engineer – Freshservice & ESM Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FirstGroup Internal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FirstGroup Internal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FirstGroup Internal!
✨Direct Apply to FirstGroup Internal
Let's not forget to apply directly through the FirstGroup Internal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Platform Engineer – Freshservice & ESM Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FirstGroup Internal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FirstGroup Internal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FirstGroup Internal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
