At a Glance
- Tasks: Lead the onboard team to deliver exceptional customer service and ensure train safety.
- Company: Hull Trains, known for its commitment to customer care and innovation.
- Benefits: Competitive salary, free rail travel, generous holiday, health cashback, and gym discounts.
- Other info: Flexible shifts with opportunities for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences on trains.
- Qualifications: Must be a qualified onboard manager with strong customer service skills.
The predicted salary is between 42647 - 42647 € per year.
Permanent position, 35 hours per week (plus Sundays as rostered overtime). Salary: £42,647. Highly competitive benefits package, including free and discounted rail travel, defined contribution company pension scheme, 25 days' holiday plus bank holidays, health cashback scheme and 50% gym paid membership fees.
Responsibilities:
- Undertake duties in accordance with statutory rules and regulations, Network Rail instructions, RDG Codes of Practice and Hull Trains instructions to ensure the safe and efficient working of trains.
- Work in accordance with the company injury prevention policy and practices, ensuring all accidents, incidents, near misses and potential risks are promptly reported.
- Strive to expand upon Hull Trains' reputation for the highest levels of customer care, making every effort to exceed customers' expectations and lead all customer service activities in an open and honest manner.
- Work in close partnership with the Onboard Hosts, ensuring mutual support within their duties without compromising safety responsibilities.
- Lead the onboard team to provide the best customer care and ensure disruptive customers are identified and dealt with appropriately.
- Co-operate in the development and implementation of new technology to support Hull Trains' commercial growth.
- Maintain the highest possible standards of customer service and on-train environment, working closely with Onboard Hosts, Drivers and external agencies/contacts.
- Ensure revenue protection by examining travel documents, collecting fares, and reporting fraudulent travel through the correct channels.
- Ensure high standards of communication, either via PA or face-to-face with customers/colleagues, so all relevant information is disseminated as required.
Qualifications:
- Qualified Onboard Manager/Qualified Train Guard competency.
- Able to work full-time hours during the initial training period (12 weeks including some weekends).
- Able to work weekends and a variety of early to late shifts.
- NVQ Level 2, Customer Services (or actively working towards it) desirable.
- At least 2 years' experience in a customer service role.
- Comprehensive standard of education.
- Good communication and motivational skills to engage with all levels.
- Energetic and enthusiastic approach to problem solving and team leadership across a broad range of topics.
- Attention to detail and a methodical approach to work.
- Experience in an operational safety environment is essential.
Equality, Diversity
Qualified Onboard Manager in Kingston upon Hull employer: FirstGroup Internal
Hull Trains is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a highly competitive benefits package, including free rail travel and a generous holiday allowance, employees are encouraged to thrive both personally and professionally in a dynamic environment focused on delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Qualified Onboard Manager in Kingston upon Hull
✨Tip Number 1
Network with people in the industry! Attend events, join relevant groups on social media, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Hull Trains and understanding their values. We recommend practising common interview questions and tailoring your answers to highlight your customer service experience and leadership skills.
✨Tip Number 3
Showcase your enthusiasm! When you get the chance to speak with potential employers, let your passion for customer care and teamwork shine through. We believe that a positive attitude can make a huge difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Qualified Onboard Manager in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Qualified Onboard Manager role. Highlight your relevant experience in customer service and any safety environments you've worked in. We want to see how you can bring your unique skills to Hull Trains!
Showcase Your Customer Care Skills:Since customer care is a big part of this role, share specific examples of how you've gone above and beyond for customers in previous jobs. We love to see that passion for service shining through in your application!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the right fit for the team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Stuff
Make sure you’re familiar with Hull Trains' values and customer service standards. Brush up on the statutory rules and regulations relevant to the role, as well as any recent news about the company. This shows you’re genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your commitment to exceptional service.
✨Teamwork is Key
Since the role involves working closely with Onboard Hosts and other team members, be ready to discuss how you’ve successfully collaborated in previous roles. Highlight your leadership skills and how you motivate others while ensuring safety and efficiency.
✨Communicate Clearly
Practice clear and concise communication, as this is crucial for the role. During the interview, make sure to articulate your thoughts well and listen actively. You might even want to prepare a few questions to ask them about their communication practices.
