At a Glance
- Tasks: Assist customers with travel enquiries and provide excellent service in a busy environment.
- Company: Join a friendly team in Ipswich, dedicated to community service.
- Benefits: Flexible part-time hours, training provided, and a supportive work atmosphere.
- Other info: Great opportunity to develop skills in a dynamic, community-focused role.
- Why this job: Perfect for those who love helping others and learning about travel.
- Qualifications: Customer service experience is a plus, but not required; training will be given.
The predicted salary is between 10 - 12 £ per hour.
Hours: 16 hours per week (Thursdays and Fridays)
Location: Ipswich
We’re looking for a friendly and reliable Travel Shop Assistant to join our team in Ipswich on a part‑time basis. This role is ideal for someone who enjoys working with the public and providing excellent customer service in a busy, community‑facing environment. You’ll be the first point of contact for customers, both face to face and over the phone, supporting a wide range of enquiries and tasks, including:
- Providing First Bus information, routes, and ticket sales
- Handling customer enquiries and dealing with complaints professionally
- Taking payments via cash and card, including managing the cash float
- Managing lost property enquiries, face to face and logging items on Tracerit
- Printing and providing timetables for customers
- Carrying out security checks for the Elavon card payment machine and updating spreadsheets
- Reading, responding to, and managing emails
- Keeping the office and public areas clean and tidy
- Reporting any building or maintenance issues
- Ordering supplies such as printer ink and stationery
What we’re looking for:
- Experience in customer service, retail, or travel is desirable but not essential — full training will be provided
- Excellent communication skills, with the ability to provide clear and helpful advice
- Willingness to learn about bus routes, schedules, and the local transport network
- Confidence in handling cash and processing card payments
- Strong organisation skills and attention to detail
- A positive, approachable attitude and a strong focus on customer experience
Travel Shop Assistant in Ipswich employer: FirstGroup Internal
Join our vibrant team in Ipswich as a Travel Shop Assistant, where you'll enjoy a supportive work culture that values customer service and community engagement. We offer comprehensive training, flexible part-time hours, and opportunities for personal growth within the travel sector, making it an ideal environment for those looking to make a meaningful impact while developing their skills.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Shop Assistant in Ipswich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like FirstGroup Internal and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at FirstGroup Internal and let us see your personality shine through!
We think you need these skills to ace Travel Shop Assistant in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and FirstGroup Internal.
Get Familiar with Our Brand:Before applying, take some time to learn about FirstGroup Internal and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at FirstGroup Internal
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress FirstGroup Internal.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which FirstGroup Internal will surely appreciate.
