At a Glance
- Tasks: Engage with the community while ensuring parking compliance and delivering top-notch customer service.
- Company: Join a dynamic team focused on community engagement and safety.
- Benefits: Earn £15.00 per hour with flexible shifts and outdoor work.
- Other info: Great opportunity for career growth and training in safety and conflict management.
- Why this job: Make a positive impact in your community while enjoying varied work hours.
- Qualifications: Customer service experience and a valid driving licence required.
The predicted salary is between 15 - 15 £ per hour.
£15.00 per hour, 39-hour contract. Working hours – Shifts will be any 5 from 7 between the hours of 04:30-23:00.
We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park and Ride sites (Darsham, Wickham Market), as well as within designated local community locations. The role requires a proactive, customer‑focused approach, engaging positively with local residents, businesses, and community stakeholders to address parking concerns, support compliance, and minimise disruption. Through professional conduct and effective communication, you will ensure that SPS and SZC are represented in a positive, responsible, and community‑minded manner at all times. If you enjoy working outdoors in all weather conditions, engaging with the local community, and making a positive impact, this could be the perfect role for you.
Summary of role & main responsibilities:
- Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager
- Champion behavioural safety, challenging at-risk behaviours and promoting positive safety conversations
- Monitor vehicle compliance with car park rules, permits, and parking guidelines
- Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues
- Carry out vehicle counts and daily patrols
- Complete incident reporting and follow correct procedures accurately and on time
- Build positive relationships with local residents and community stakeholders
- Deliver outstanding customer service and act as a professional point of contact for colleagues and customers
- Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team
Skills & experience:
- Essential: Customer Service background, a flexible approach to working hours as we are a 24/7 business, ability to use IT such as laptop/phone/MS office
- Desirable: Parking experience, Conflict Management
Qualifications & knowledge:
- Essential: Driving Licence
- Desirable: IOSH Working Safely, Banks Person Trained (we can provide training), PCV licence holder, Influencer Training, First Aid, CITB or CCNSG (a must to work on the project but we can provide), L3 Health & Safety Supervisor, Knowledge of the transport sector
Please note - This role involves regular walking, periods of standing, and working outdoors in a range of weather conditions.
Parking Support Officer in Ipswich employer: FirstGroup Internal
As a Parking Support Officer, you will join a dynamic team dedicated to enhancing community engagement and ensuring smooth parking operations across Sizewell ACA and local sites. Our company fosters a supportive work culture that values customer service excellence, offering comprehensive training and development opportunities to help you grow in your role. With flexible working hours and the chance to make a tangible impact in the community, this position is perfect for those who thrive in an outdoor environment and enjoy building positive relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Support Officer in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FirstGroup Internal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FirstGroup Internal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parking Support Officer in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FirstGroup Internal:Your cover letter is your chance to shine! Tell us why you want to work at FirstGroup Internal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FirstGroup Internal!
How to prepare for a job interview at FirstGroup Internal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
