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For Companies At a Glance
- Tasks: Be the face of GWR, ensuring safety and delivering top-notch customer service on trains.
- Company: Join a leading train service known for its commitment to customer satisfaction.
- Benefits: Full training provided, flexible shifts, and a supportive work environment.
- Why this job: Make a real difference in people's journeys while developing your skills.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
As a Train Manager, you are responsible for the train and everyone on it. You'll deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services.
What You'll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We're Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays).
Key Details?
As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of the station to apply. As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests. Full training is provided to set you up for success in the role. You must live within a maximum of 60 minutes' travelling time of the depot.
What to Expect
Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer). After the vacancy closes, we'll review our database for any previous test results and update your application accordingly. You'll receive practice materials before being sent your online tests 7 days later. Once you've completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you'll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates. Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check. Full training will be provided, including a 7 to 8 weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.
Our Commitment to Inclusion?
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!
Train Manager in Gloucester employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager in Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, check out GWR's values and customer service approach. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Use the practice materials provided for the Situational Judgement Test. Familiarising yourself with the format will boost your confidence and help you perform better.
✨Tip Number 3
Show off your customer service skills! During the assessment day, be ready to demonstrate how you handle customer queries and situations. Think of examples from your past experience where you went above and beyond.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the GWR team!
We think you need these skills to ace Train Manager in Gloucester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, as a Train Manager, you'll be the face of GWR, so make sure your application reflects that.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We’re looking for excellent communication skills and a proactive attitude, so give us examples of how you've handled customer queries or tricky situations in the past. This will help us see how you'd fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to answer any specific questions in the job description directly. This shows us you can communicate effectively, which is key for the role!
Apply Through Our Website: Don’t forget to submit your application through our internal FirstGroup careers website. It’s the best way to ensure your application gets to us without any hiccups. If you run into any technical issues, just reach out to our Recruitment Team for help!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Train Manager. Familiarise yourself with GWR's values and customer service standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've provided excellent customer service. Think about situations where you handled difficult customers or resolved issues calmly. This will highlight your ability to stay composed under pressure, which is crucial for this role.
✨Practice Situational Judgement Tests
Since you'll be taking an online Situational Judgement Test, practice similar tests beforehand. This will help you get comfortable with the format and improve your decision-making skills in scenarios relevant to the Train Manager position.
✨Be Ready for Group Exercises
During the assessment day, you'll likely participate in group exercises. Brush up on your teamwork skills and be prepared to collaborate effectively with others. Show your proactive attitude and willingness to support your team, as this is key to succeeding in the role.
