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- Tasks: Lead a team to deliver top-notch customer service at Didcot Parkway.
- Company: Join GWR, a company committed to inclusivity and excellent service.
- Benefits: Enjoy flexible working options and a supportive environment.
- Why this job: Make a real impact while developing leadership skills in a dynamic setting.
- Qualifications: Leadership experience, cash handling skills, and strong communication are essential.
- Other info: Shift work required, including weekends; interviews on 24th July 2025.
The predicted salary is between 24900 - 31300 £ per year.
About the team:
The Role is Team Leader of the Gateline at Didcot Parkway. Your role will be to welcome passengers and to protect the company's revenue. As a Team Leader, you will also be responsible for supervising, leading and motivating your fellow colleagues to deliver excellent customer service.
About the job:
The purpose of the role is to lead the team and to deliver excellent customer service with Integrity and Empathy to all our customers.
Your main responsibilities will be:
- Manage, lead, monitor and develop a team of Gateline Assistants.
- Deliver high level of service to customers.
- Assisting with the day-to-day operation of the automatic ticket barriers.
- Ensuring Customer Security and responding to customer enquiries.
- Inspecting and issuing tickets.
- Addressing customer needs in times of service disruption.
- Ensuring the professional appearance of the Gateline area by clearing rubbish and making sure customer walkways are unobstructed.
You’ll need to be:
- Able to provide, deliver exceptional front line customer service.
- Able to understand customer requirements and expectations.
- A Self-starter with a can do attitude.
- Confident when decision making.
- Able to work within guidelines.
- Able to prioritise the workload of others.
As a minimum, you will need to have:
- Evidence of leadership within a team.
- Cash handling experience.
- Evidence of numerical ability.
- Attention to detail.
- Strong verbal and written communication skills.
- A Full UK driving Licence would be considered advantageous but not compulsory.
About the location:
This role is based in Didcot Parkway Station.
Working Pattern:
The role requires shift working including weekend and bank holidays, shift times are between 06:00 and 21:15, 7 days a week on a rolling 3-week roster pattern.
Additional Information:
Applicants successfully shortlisted will be invited to undertake a competency-based interview and interviews will take place on Thursday 24th July 2025.
For further information, please contact Billy White, Station Manager, 07525 823756.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
Gateline Team Leader employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Gateline Team Leader. Understanding the day-to-day operations, such as managing ticket barriers and addressing customer needs during disruptions, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Think about specific situations where you motivated colleagues or improved customer service, as these will resonate well with the interviewers.
✨Tip Number 3
Brush up on your customer service skills. Be ready to discuss how you would handle various customer scenarios, especially in times of service disruption. This will highlight your ability to empathise and provide exceptional service.
✨Tip Number 4
Since the role requires shift work, be prepared to discuss your flexibility and willingness to work weekends and bank holidays. Showing that you're adaptable will make you a more attractive candidate for the position.
We think you need these skills to ace Gateline Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Gateline Team Leader position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Leadership Experience: Emphasise any previous leadership roles or experiences in your CV and cover letter. Provide specific examples of how you have successfully managed a team, motivated colleagues, or delivered excellent customer service.
Showcase Customer Service Skills: Demonstrate your ability to provide exceptional customer service. Include examples of how you've handled customer enquiries, resolved issues, or improved customer satisfaction in past roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at FirstGroup Internal
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated and developed your colleagues to deliver excellent customer service.
✨Emphasise Customer Service Experience
Highlight your experience in providing exceptional front-line customer service. Be ready to discuss specific situations where you addressed customer needs effectively, especially during service disruptions.
✨Demonstrate Decision-Making Confidence
The role requires confident decision-making. Think of instances where you had to make quick decisions under pressure and be prepared to explain your thought process during the interview.
✨Prepare for Competency-Based Questions
Since the interview will be competency-based, review common questions related to teamwork, customer service, and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
