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- Tasks: Provide top-notch customer service at ticket barriers and manage ticket operations.
- Company: Leading UK transport company with a vibrant team atmosphere.
- Benefits: Flexible shifts, full training, and a chance to work in a dynamic environment.
- Why this job: Join a friendly team and make a positive impact on passengers' journeys.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Opportunity to work weekends and bank holidays, enhancing your experience.
The predicted salary is between 24000 - 36000 £ per year.
A leading transport company in the UK is seeking a Gateline Assistant to provide exceptional customer service at ticket barriers. Applicants must be 18 years or older and possess strong communication skills.
Responsibilities include:
- Operating automatic ticket gates
- Checking and issuing tickets
- Maintaining a clean, organized area
Flexible shifts, including weekends and bank holidays, are required. Full training is provided. Join this vibrant team and contribute positively to the station's environment.
Gateline Assistant - Customer-Focused Gate Attendant employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant - Customer-Focused Gate Attendant
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Gateline Assistant, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be flexible with your availability! The job requires shifts on weekends and bank holidays, so make sure to highlight your willingness to work these times. It shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes the process smoother for both of us. Plus, you'll get updates on your application status right from the source!
We think you need these skills to ace Gateline Assistant - Customer-Focused Gate Attendant
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Gateline Assistant role, make sure to highlight any relevant experience in your application. We want to see how you connect with customers and handle queries!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your enthusiasm for customer service and how you can contribute to maintaining a clean and organised area at the station.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at FirstGroup Internal
✨Know the Company
Before your interview, take some time to research the transport company. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Gateline Assistant, strong communication is key. Prepare examples from your past experiences where you successfully interacted with customers or resolved issues. Practising clear and confident responses will demonstrate that you can handle customer queries effectively.
✨Emphasise Flexibility
Since the role requires flexible shifts, be ready to discuss your availability openly. Highlight your willingness to work weekends and bank holidays, as this shows your commitment and readiness to adapt to the needs of the station.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like dealing with a difficult customer or managing ticketing issues. Practising these scenarios will help you respond confidently and showcase your problem-solving skills.
