At a Glance
- Tasks: Supervise and coordinate rail replacement services while ensuring passenger safety and excellent customer service.
- Company: Join First Travel Solutions, a dynamic team in the transport industry.
- Benefits: Flexible hours, competitive pay, and a chance to work in various locations.
- Other info: Great opportunity for teamwork and personal growth in a supportive environment.
- Why this job: Make a real difference in transport while enjoying a variety of shifts and experiences.
- Qualifications: Customer service skills and a passion for transport; experience is a plus but not essential.
The predicted salary is between 14 - 15 £ per hour.
Salary: £14.89 per hour
Location: Fareham - Havant
Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.
About the role: As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer. Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- Committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rail Replacement Coordinator in Fareham employer: FirstGroup Internal
First Travel Solutions (FTS) is an exceptional employer that values flexibility and diversity, making it an ideal workplace for those seeking a dynamic role as a Rail Replacement Coordinator in Fareham - Havant. With competitive pay and a casual contract offering a variety of shifts, FTS fosters a supportive work culture where employees can thrive while delivering outstanding customer service and ensuring safety. The company encourages personal growth and teamwork, allowing you to engage with a diverse range of colleagues and passengers, all while enjoying the unique challenges of the transport industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator in Fareham
✨Tip Number 1
Network like a pro! Get out there and chat with people in the transport industry. Attend local events or join online groups where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your customer service skills! When you get the chance to speak with hiring managers, share specific examples of how you've gone above and beyond for customers in the past. This will help them see you as a great fit for the Rail Replacement Coordinator role.
✨Tip Number 3
Be flexible and ready to adapt! Since this role involves various shift times, make sure to express your willingness to work weekends and late nights. Highlighting your flexibility can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team at First Travel Solutions. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Rail Replacement Coordinator in Fareham
Some tips for your application 🫡
Show Your Passion for Transport:Let us know why you're excited about the transport industry! Share any relevant experiences or interests that highlight your enthusiasm for customer service and working in a dynamic environment.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities we're looking for. Highlight your ability to work under pressure, communicate effectively, and provide excellent customer service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FirstGroup Internal
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key aspects of the job, such as safety protocols, customer service expectations, and the importance of data collection. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or provided assistance under pressure, as these stories will highlight your suitability for the position.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss your availability and willingness to work various shifts, including weekends and late nights. Emphasise your ability to work well in a team and independently, showcasing your adaptability and reliability in different situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like for a Rail Replacement Coordinator. This shows that you're engaged and serious about the role, plus it helps you determine if it's the right fit for you.
