Weekend Customer Host in Exeter

Are you ready to lead on-board customer experience? Do you thrive in a fast-paced environment where every day is different? Are you passionate about delivering a world-class customer experience and leading others to do the same? If you are confident communicating, can think quickly to resolve challenges, and take pride in creating memorable experiences for customers, this may be the perfect opportunity for you!

We’re looking for enthusiastic Weekend Customer Hosts to join our On-Board Catering team. In this exciting role, you’ll take the lead in delivering outstanding hospitality to our customers, ensuring our on-board service exceeds expectations every time. You’ll be the face of GWR hospitality, supporting colleagues, taking the initiative, and making every journey special.

What’s in it for you?

• Salary: £13,172 (first six months), rising to £17,232 after completing training and probation
• Hours: 17.5 per week, inclusive of weekends and bank holidays
• Excellent benefits: Free rail travel, pension, healthcare plan, discounts & more
• Comprehensive training: Your journey with us starts with solid training to set you up for success.

What you’ll do:

• Provide an exceptional on-board customer service experience
• Lead and support On-Board Hosts, ensuring high standards of presentation and delivery
• Sell products using an EPOS system
• Communicate updates and manage customer expectations, particularly during disruption
• Ensure safety and security procedures are always followed
• Maintain stock levels and manage on-board product displays
• Be a positive brand ambassador for GWR

What we’re looking for:

• Experience of delivering front-line customer service
• Experience of working as part of a team
• Experience of working within a regulated industry or following set guidelines and procedures
• Strong numeracy and literacy skills appropriate to the role
• Exceptional communication and people skills
• Ability to deliver a world-class customer experience
• Understanding of customer needs and expectations
• Ability to make confident decisions within given authority
• Knowledge of GWR products and conditions of sale (or willingness to learn)
• Knowledge of railway timetables and fares (or willingness to learn)
• Numeracy, literacy and the ability to use EPOS systems

Working pattern:

You must be flexible and able to work shifts, including early mornings, evenings, weekends, and bank holidays. Travel between locations may be required. You’ll need to live within 45–60 minutes of the station for this role.

What to expect after submitting your application:

• You may be asked to complete an online assessment
• Shortlisted candidates will be invited to an assessment centre, including group activities designed to showcase your customer service skills
• If successful, you’ll move on to a 1-to-1 interview with the hiring team; this may take place on the same day or be scheduled for another date
• Final stage: medical assessment (including drugs and alcohol testing) and a Basic DBS check

Ready to join our team? Apply today and start your journey with GWR!

The reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including ongoing development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership, and an employee assistance programme.

Our commitment to inclusion:

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.