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For Companies At a Glance
- Tasks: Check tickets, assist passengers, and ensure a smooth journey.
- Company: Join GWR, a leader in customer service and rail travel.
- Benefits: Free rail travel, competitive salary, and excellent perks.
- Why this job: Be part of a friendly team and make a real difference.
- Qualifications: No formal qualifications needed; just a passion for service.
- Other info: Comprehensive training provided with opportunities for growth.
The predicted salary is between 14 - 16 £ per hour.
Are you ready to join GWR as a Ticket Examiner? Do you have a passion for providing excellent customer service while ensuring our passengers travel safely and confidently? Are you confident, detail conscious, and able to handle challenging situations calmly and professionally? If so, we have the perfect opportunity for you to join our On Board Revenue Protection team.
About the Role
As a Ticket Examiner, you will play a key part in delivering GWR's world class customer experience by ensuring passengers have valid tickets and providing assistance when required. You will work on board trains as part of a friendly and professional team, helping customers enjoy a smooth and safe journey. You will report to the Area Revenue Protection Manager and be supported throughout your training and development.
What's in It for You
- Salary: Training: £24,512 FTE (£14,008 pro rata for 20 hrs/week). After 6 months: £28,218 FTE (£16,138 pro rata for 20 hrs/week).
- Working Pattern: Shifts including travelling between locations.
- Comprehensive Training: You will receive full training on ticketing systems, penalty fares, customer service, and safety procedures.
- Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts, and more.
What You Will Do
- Check tickets and provide guidance to passengers.
- Deliver exceptional customer service in line with GWR standards.
- Operate ticketing and retail systems confidently.
- Apply penalty fares when appropriate, maintaining professionalism at all times.
- Accurately record details and complete reports.
- Ensure safety and security procedures are followed on board.
What We Are Looking For (Minimum Criteria)
- Experience of working within a regulated industry or following guidelines.
- Experience working as part of a team.
- Experience in front line customer service.
- Numeracy and literacy skills appropriate to the role.
- Knowledge of GWR ticketing products, conditions of sale, railway timetables and fares (or willingness to learn).
- Exceptional people and communication skills.
- Able to deliver a world class customer experience, particularly in confrontational situations.
- Able to make appropriate decisions within the boundaries of authority and responsibility.
- Detail conscious and capable of accurately recording information.
Qualifications / Certifications
No formal qualifications required, full training is provided.
What to Expect
- You will be required to travel between locations as part of your role.
- A thorough training programme will set you up for success, including on board practical experience.
- You may be asked to complete assessments to demonstrate competence in customer service and ticketing procedures.
For more information about this opportunity please reach out to Oliver Moger - oliver.moger@gwr.com.
Our Commitment to Inclusion
We all belong at GWR. We are proud to celebrate diversity and provide equal opportunities for everyone, regardless of age, gender, LGBTQIA, ethnicity, religion, or disability. We encourage flexible working and support adjustments needed for disability or neurodivergent conditions.
Ticket Examiner (Part Time) in Exeter employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Examiner (Part Time) in Exeter
✨Tip Number 1
Get to know GWR and its values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've handled challenging situations. Be ready to share these stories during your interview to demonstrate your ability to stay calm and professional.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the GWR team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with the systems we use at GWR.
We think you need these skills to ace Ticket Examiner (Part Time) in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, especially in challenging situations.
Be Detail-Oriented: As a Ticket Examiner, attention to detail is key. In your application, demonstrate your ability to accurately record information and follow guidelines. Mention any relevant experiences where being detail-conscious made a difference.
Express Your Team Spirit: We love team players! Make sure to mention your experience working as part of a team. Share examples of how you’ve collaborated with others to achieve a common goal, especially in a customer-facing role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at FirstGroup Internal
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Ticket Examiner involves. Familiarise yourself with GWR's ticketing products, customer service standards, and safety procedures. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've handled challenging situations or gone above and beyond for a customer. Be ready to discuss these scenarios during the interview to demonstrate your capability.
✨Practice Calmness Under Pressure
As a Ticket Examiner, you'll need to handle confrontational situations professionally. Prepare for potential role-play scenarios where you might have to deal with an upset passenger. Practising how to stay calm and collected will help you shine in the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows that you're engaged and serious about joining the team, plus it gives you valuable insights into the company culture.
