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- Tasks: Ensure passenger safety by checking tickets and providing assistance on board.
- Company: Leading UK transport provider with a focus on customer service.
- Benefits: Free rail travel, healthcare plan, and full training provided.
- Why this job: Join a dynamic team and make a difference in passenger experiences.
- Qualifications: Customer service experience and teamwork skills required.
- Other info: Opportunity to travel between locations and grow your career.
The predicted salary is between 24000 - 36000 £ per year.
A leading transport provider in the UK is seeking a diligent Ticket Examiner to join their On Board Revenue Protection team. The successful candidate will ensure passengers travel safely and confidently by checking tickets and providing assistance. This role includes full training and offers excellent benefits such as free rail travel and a healthcare plan.
Candidates should have experience in customer service and teamwork, as well as the ability to handle challenging situations calmly. The position involves travelling between locations as part of the role.
On-Board Ticket Examiner — Customer Service & Safety in Exeter employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Board Ticket Examiner — Customer Service & Safety in Exeter
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your customer service experience and how you handle challenging situations with confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace On-Board Ticket Examiner — Customer Service & Safety in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've helped others and handled tricky situations, as this role is all about keeping passengers happy and safe.
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at FirstGroup Internal
✨Know the Role Inside Out
Before your interview, make sure you understand what being an On-Board Ticket Examiner entails. Familiarise yourself with the responsibilities, especially around customer service and safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, be ready to share specific examples from your past experiences. Think of times when you handled difficult customers or resolved conflicts. This will demonstrate your ability to stay calm under pressure and provide excellent service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle various situations, such as a passenger without a valid ticket or someone who is upset. This will help you articulate your thought process and problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
