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- Tasks: Sell tickets, assist customers, and ensure safe train dispatch at Exeter Central station.
- Company: Join GWR, a company committed to inclusivity and diversity.
- Benefits: Flexible working options, competitive pay, and a supportive team environment.
- Why this job: Be part of a dynamic team making travel easier for everyone.
- Qualifications: Strong communication skills, attention to detail, and a friendly attitude.
- Other info: Shifts include weekends; great opportunity for career growth.
The predicted salary is between 24000 - 36000 £ per year.
As an S7 at Exeter Central you will have a multifunctional role, confidently and impartially selling the full range of tickets and services, including processing high volumes of sales. You will ensure that customer requirements are met and exceeded, and that station activities including the dispatching of train services and platform management are completed safely and punctually. You will be required to safely manage the Gateline and sell tickets via our mobile ticketing machine. Provide information and assistance to customers and ensure that the station environment is kept to a high standard. This role is predominantly ticket office.
Your main responsibilities will be:
- Providing the highest level of customer service and being dedicated to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
- Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Ensuring the safe operation of the Gate Array including selling of tickets
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant, and clean station environment to comply with our Service Quality Regime
You’ll need to be:
- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures
As a minimum you’ll need to have:
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well
Exeter Central station is located a short walk from the town centre and serves as the bus interchange for the local area.
Additional Information:
The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays. Shifts vary from 04:50 start to 00:50 finish with a 1:3 Sunday commitment. Applicants who are successfully shortlisted will be expected to undertake an online ability test and a competency based interview. The interviews will take place on 9th April 2026. The successful candidate will be required to meet the medical standards for the role, which includes colour vision and hearing tests as well as a drugs and alcohol screen.
For further information about the role contact Melanie Harvey, Station Manager (Mid Devon) on 07720 720061. For more information regarding the application process, please contact the Recruitment Team at gwrrecruitment@gwr.com.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Customer Service Train Dispatch, Gateline & Ticket Selling in Exeter employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Train Dispatch, Gateline & Ticket Selling in Exeter
✨Tip Number 1
Get to know the company! Research GWR and understand their values, especially around customer service and inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you can demonstrate your ability to handle customer queries and complaints effectively. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be ready for the online ability test! Brush up on your numerical skills and practice any relevant tests you can find online. This will help you feel more confident and prepared when it comes time to take the test.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the GWR family. Good luck!
We think you need these skills to ace Customer Service Train Dispatch, Gateline & Ticket Selling in Exeter
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that showcase your friendly and professional approach.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and experiences without any confusion.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description, like ticket selling and platform management. This shows us you’re genuinely interested and have done your homework!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it makes it easier for us to keep track of your application throughout the process.
How to prepare for a job interview at FirstGroup Internal
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about meeting and exceeding customer needs, so showing your passion for service will definitely impress.
✨Familiarise Yourself with Ticketing Systems
Since you'll be selling tickets and managing ticket machines, it’s a good idea to understand how these systems work. If you can, practice using similar systems or at least read up on common ticketing processes. This will show that you're proactive and ready to hit the ground running.
✨Demonstrate Your Multitasking Skills
In this role, you'll need to juggle multiple tasks, from selling tickets to ensuring train dispatches are safe and punctual. Prepare to discuss situations where you've successfully managed several responsibilities at once. Highlighting your ability to stay calm under pressure will be key!
✨Prepare for Scenario Questions
Expect to face competency-based questions during your interview. Think of scenarios where you've had to make quick decisions or handle crises. Practising your responses will help you articulate your thought process clearly, which is crucial for this role.