At a Glance
- Tasks: Assist in train dispatch, provide customer information, and ensure a clean station environment.
- Company: Join GWR, a company committed to inclusivity and excellent customer service.
- Benefits: Flexible working options, competitive pay, and opportunities for personal growth.
- Other info: Shifts include weekends and nights; great for those seeking flexible hours.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Strong communication skills and a can-do attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
As a Service Delivery Assistant, you will carry out key station duties, such as train dispatch in a safe and timely manner, customer information provision, customer assistance and ensuring a clean and safe station environment. It is also to manage the Platform/Train interface and provide excellent customer service and platform management.
Your main responsibilities will be:
- Providing the highest levels of customer service and being dedicated to customer needs.
- Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures.
- Providing helpful information and assistance to customers.
- Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.
- Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption.
Your strong visibility within the station will help maintain customer security.
You’ll need to be:
- Able to deliver extraordinary front line customer service.
- A self-starter with a can-do attitude.
- Able to confidently make decisions.
- Able to remain calm yet confident and customer focused in a crisis.
- Comfortable working within strict procedures.
As a minimum you’ll need to have:
- The ability to work as part of a team or independently.
- Evidence of numerical ability.
- Strong verbal and written communication skills.
- Fully computer literate and the ability to use GWR operational Apps.
- Experience of working in an environment where safety is paramount.
Working Pattern: The role of Service Delivery Assistant involves working shifts covering the roster in operation, which cover earlies, lates and nights, including weekends and bank holidays.
Additional Information: This vacancy has been created to create a talent pool of suitable candidates to be appointed once vacancies are approved. Applicants who are successfully shortlisted will be expected to undertake an online ability test and a competency-based interview. The successful candidate will be required to meet the medical standards for the role, which includes colour vision and hearing tests as well as a drugs and alcohol screen.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Service Delivery Assistant in Devon employer: FirstGroup Internal
At GWR, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. As a Service Delivery Assistant, you'll benefit from comprehensive training, opportunities for career advancement, and the chance to make a real impact on customer experiences in a dynamic station setting. Our commitment to diversity and employee well-being ensures that all colleagues feel valued and empowered to contribute to our mission of delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Assistant in Devon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on GWR. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to handle crises, as these are key for the Service Delivery Assistant role.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've handled difficult situations in the past. This will highlight your calmness under pressure and your commitment to customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Delivery Assistant in Devon
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Service Delivery Assistant role.
Tailor Your Application:Make sure to customise your application to match the job description. Use keywords from the posting to show us that you understand what we're looking for and how you can meet those needs.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you're keen to join our team!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Customer Service Basics
As a Service Delivery Assistant, customer service is key. Brush up on the principles of excellent customer service and think of examples from your past experiences where you went above and beyond for a customer. This will show your dedication to customer needs during the interview.
✨Familiarise Yourself with Safety Procedures
Safety is paramount in this role. Make sure you understand the basic safety protocols related to train dispatch and platform management. Be ready to discuss how you would handle safety concerns or emergencies, as this will demonstrate your ability to remain calm and confident in a crisis.
✨Practice Your Communication Skills
Strong verbal and written communication skills are essential. Prepare to articulate your thoughts clearly and concisely. You might even want to practice answering common interview questions out loud, so you feel comfortable expressing yourself during the actual interview.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to share examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support your colleagues, as well as how you can also work independently when needed. This balance is crucial for the position.
