At a Glance
- Tasks: Deliver top-notch customer service, sell tickets, and ensure safe train dispatch.
- Company: Join a dynamic team at Camborne Station, part of GWR.
- Benefits: Flexible working hours, inclusive environment, and opportunities for growth.
- Other info: Work 3 days a week with potential for career advancement.
- Why this job: Make a real difference in customer experiences while working in a vibrant station.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude.
The predicted salary is between 24000 - 36000 £ per year.
About the job
As an S7 based at Camborne Station you will have a multifunctional role. You will ensure that customer requirements are met and exceeded, sell tickets and provide journey information, and that station activities including the dispatching of train services and platform management are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.
Your main responsibilities
- Providing the highest level of customer service and being dedicated to customer needs
- Meet and greet customers at the ticket barrier by being friendly, professional and efficient. Selling tickets and providing journey information using our ticket selling systems.
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant, and clean station environment
You’ll need to be
- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures
As a minimum you’ll need to have
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well
About the location
Camborne Station is a small, but busy station on the Cornish mainline. During busy holiday periods, due to its proximity to many popular tourist locations and venues, large numbers visit the stations in this region. Own transport is necessary due to the start and finish times of shifts being outside of train running times.
Additional Information
The role will require working 3 days per week.
Candidates shortlisted will be invited to undertake an ability test and a competency based interview. The successful candidate will be required to undertake a safety critical medical, including colour vision test and drugs and alcohol screen. Also meet the standards required for this role.
Interviews will be taking place on 7 October.
Contact
For further information about the role contact Lee Goodson, Station Manager (West Cornwall) on 07718861987.
For more information regarding the application process, please contact the Recruitment Team. gwrrecruitment
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Exception handling resources for neurodiversity: https://exceptionalindividuals.com/neurodiversity/ and https://www.healthassured.org/blog/neurodiversity/
Customer Service and Dispatch in Camborne employer: FirstGroup Internal
At GWR, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at Camborne Station. Our commitment to employee growth is evident through our focus on training and development, ensuring that every team member can thrive in their role while delivering outstanding customer service. With flexible working options and a strong emphasis on diversity, we create a workplace where everyone feels valued and empowered to contribute to our mission of providing safe and punctual train services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Dispatch in Camborne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like FirstGroup Internal and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at FirstGroup Internal and let us see your personality shine through!
We think you need these skills to ace Customer Service and Dispatch in Camborne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and FirstGroup Internal.
Get Familiar with Our Brand:Before applying, take some time to learn about FirstGroup Internal and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at FirstGroup Internal
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress FirstGroup Internal.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which FirstGroup Internal will surely appreciate.
