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For Companies At a Glance
- Tasks: Help customers with ticket sales and ensure a smooth travel experience.
- Company: Join GWR, a company committed to inclusivity and exceptional customer service.
- Benefits: Enjoy flexible working options and a supportive environment.
- Why this job: Be part of a dynamic team that values diversity and delivers memorable customer experiences.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: This is a seasonal role with guaranteed hours and opportunities for growth.
The predicted salary is between 19400 - 19400 £ per year.
Customer Sales Advisor (Seasonal)
Newton Abbot
Grade: CSA
Salary – £32,475 per annum / £17.78 per hour
About the team:
The stations team delivers a wide range of services to our customers, from being the first and last point of contact in a customer\’s journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providing information and help to make the customer experience one to remember. The team is responsible for providing a safe and secure environment, delivering the safe and efficient dispatch of trains and ensuring that all the services provided at the station deliver to the highest standards. Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered, even when things go wrong.
About the job:
You\’ll confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensuring that customer requirements are met and exceeded.
Your mainresponsibilities will be:
- Providing the highest level of customer service and being proactive to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
- Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
You\’ll need to be:
- Able to deliver exceptional front line customer service
- Able to understand customer requirements and expectations
- A Self-starter with a can do attitude
- Confident when decision making
- Able to remain calm yet directive in a crisis
- Able to work to strict
As a minimum, you will need to have:
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
About the location:
Newton Abbot is the main station for the South Devon Area. It has good transport links to the surrounding area.
AdditionalInformation:
The role also provides relief cover for Totnes Station.
Working Pattern:
This role is seasonal and provides extra cover to the Newton Abbot and Totnes roster as required. This is a shift working position, covering 7 days a week including bank holidays. There is a guaranteed minimum of 240-hours per annum.
For furtherinformation, please contact Stephanie Chapman, Station Manager on 07590 601353
For more information regarding the application process, please contact the Recruitment Team gwrrecruitment@gwr.com
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We valueour differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate andencourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We reviewall roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additionalsupport to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
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Customer Sales Advisor - seasonal employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - seasonal
✨Tip Number 1
Familiarise yourself with the ticketing systems and services offered at Newton Abbot station. Understanding the products you’ll be selling will not only boost your confidence but also help you provide better customer service.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing different scenarios with friends or family can prepare you for real-life situations you'll encounter on the job.
✨Tip Number 3
Showcase your ability to work under pressure by sharing examples from past experiences where you successfully managed stressful situations. This will demonstrate your capability to remain calm and effective during busy periods.
✨Tip Number 4
Network with current or former employees of GWR to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a Customer Sales Advisor.
We think you need these skills to ace Customer Sales Advisor - seasonal
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Sales Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Emphasise your experience in delivering exceptional customer service. Provide specific examples of how you've met or exceeded customer needs in previous roles, as this is crucial for the position.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential, ensure your CV and cover letter reflect your ability to communicate effectively. Use clear and concise language, and consider including examples of successful interactions with customers.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'teamwork', 'numerical ability', and 'attention to detail', to demonstrate that you meet the criteria they are looking for.
How to prepare for a job interview at FirstGroup Internal
✨Showcase Your Customer Service Skills
As a Customer Sales Advisor, you'll need to demonstrate your ability to provide exceptional customer service. Prepare examples from your past experiences where you went above and beyond to meet customer needs, especially in challenging situations.
✨Familiarise Yourself with the Products
Make sure you know the full range of tickets and services offered. Being able to confidently discuss these during the interview will show that you're proactive and ready to maximise sales opportunities.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Be ready to share examples of how you've successfully collaborated with others, as well as times when you've taken initiative on your own.
✨Stay Calm Under Pressure
Given the fast-paced environment, it's crucial to remain calm and directive during crises. Prepare to discuss how you've handled stressful situations in the past and what strategies you used to maintain composure.
