At a Glance
- Tasks: Lead the on-board customer experience and deliver outstanding hospitality.
- Company: Join GWR, a company committed to diversity and inclusion.
- Benefits: Competitive salary, free rail travel, healthcare plan, and 32 days annual leave.
- Other info: Flexible working options and support for diverse needs.
- Why this job: Make every journey special while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26344 - 34464 € per year.
Are you ready to lead on-board customer experience? Do you thrive in a fast-paced environment where every day is different? Are you passionate about delivering a world-class customer experience and leading others to do the same? If you are confident communicating, can think quickly to resolve challenges, and take pride in creating memorable experiences for customers, this may be the perfect opportunity for you!
Join us as a Lead Customer Host! We're looking for enthusiastic Lead Customer Hosts to join our On-Board Catering team. In this exciting role, you'll take the lead in delivering outstanding hospitality to our customers, ensuring our on-board service exceeds expectations every time. You’ll be the face of GWR hospitality, supporting colleagues, taking the initiative, and making every journey special.
What's in it for you?
- Salary: £26,344.00 (first six months), rising to £34,464.00 after completing training and probation.
- Hours: 35 per week, inclusive of weekends and bank holidays.
- Annual Leave: 32 days per year.
- Excellent benefits: Free rail travel, pension, healthcare plan, discounts.
Final stage: medical assessment (including drugs and alcohol testing) and a Basic DBS check.
Ready to join our team? Apply today and start your journey with GWR!
Our commitment to inclusion: We all belong at GWR. We’re proud to celebrate diversity and to provide equal opportunities for everyone, regardless of age, gender, LGBTQIA, ethnicity, religion, or disability. We encourage flexible working and will support adjustments needed for disability or neurodivergent conditions.
Customer Host employer: FirstGroup Internal
At GWR, we pride ourselves on being an exceptional employer that values diversity and inclusion, offering a supportive work culture where every team member can thrive. As a Lead Customer Host, you'll enjoy competitive pay, generous annual leave, and unique benefits like free rail travel, all while contributing to memorable customer experiences in a dynamic environment. Join us to develop your skills and grow within a company that truly cares about your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on GWR and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations on board. Being able to demonstrate your problem-solving skills and quick thinking will really impress them.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewers, let your passion for delivering outstanding customer experiences shine through. A positive attitude can go a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Host
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating memorable experiences for customers, so share any relevant stories or examples that highlight your passion.
Tailor Your Application:Make sure to customise your application to match the job description. Use keywords from the posting and relate your skills and experiences directly to what we’re looking for in a Lead Customer Host. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can think quickly and communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at FirstGroup Internal
✨Know the Company Inside Out
Before your interview, take some time to research GWR and its values. Understand their commitment to customer experience and how they celebrate diversity. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved challenges quickly or created memorable experiences. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
As a Lead Customer Host, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to learn more about how you can contribute to making every journey special!
