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For Companies At a Glance
- Tasks: Deliver outstanding customer service and assist passengers on their journeys.
- Company: Join Great Western Railway, a leading transport provider in the UK.
- Benefits: Enjoy flexible working hours, full training, and a supportive team environment.
- Why this job: Be part of a dynamic team that values diversity and makes a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Assessment day on 19 September 2025; various roles available across multiple locations.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team at Great Western Railway!
Multiple Frontline Roles Available – Service Delivery Assistants, Ticket Office and Customer Sales Advisors in Swindon, Bristol, Bath Spa and Chippenham
Are you passionate about delivering outstanding service and helping people every day? We\’re looking for enthusiastic, customer-focused individuals to join our team.
If you thrive in dynamic environments and want to play a vital role in helping passengers have a smooth, safe, and enjoyable journey, we want to hear from you!
What We\’re Looking For
We\’re seeking individuals who are:
- Committed to delivering exceptional customer service
- Calm under pressure and quick-thinking
- Team players who can also work independently
- Comfortable following safety protocols and procedures
- Excellent communicators with a friendly, proactive approach
- Confident using technology (e.g. smartphones/tablets)
- Experienced in customer-facing roles (preferred)
Minimum Requirements
- Strong verbal and written communication skills
- Good numerical ability
- Ability to follow procedures accurately
- Availability for shift-based work, including weekends and holidays
Important Info
- Assessment Day: Friday, 19 September 2025 in Bristol Temple Point
- This advert includes current and upcoming permanent, fixed-term, full-time and part-time opportunities.
What to Expect?
- Apply Online: If shortlisted, you\’ll be invited to attend an in-person assessment day.
- Interested in the Service Delivery Assistant (Dispatcher) role? You\’ll need to complete an online Train Dispatch Multitasking Test. If successful, you\’ll be considered for the role. If not, you\’ll still be considered for other customer service positions.
- Assessment Day: Includes a group discussion, team-building exercise and a face-to-face interview.
- Final Stage: Involves a medical assessment, basic DBS check, drug and alcohol screening and a colour vision test.
- Training: Full training is provided, including a 3-week course based in Swindon.
For furtherinformationplease contact the below Station Managers:
Swindon / Bristol Parkway – Marcus Deegan – Marcus.Deegan@gwr.com
Bath Spa/Chippenham – Oana Apetroaie – oana.apetroaie@gwr.com
Bristol Temple Meads – Ben Scott – Ben.Scott@gwr.com
In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com
Our Commitment to Inclusion:
We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – NeurodiversityHealth Assured – Neurodiversity
Ready to be the face of our service and make a real impact on our customers? Apply now and take the next step in your career!
For more details about the role, location, shift pattern and salaries kindly click the link below:
#J-18808-Ljbffr
Customer Experience Representative – Stations employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative – Stations
✨Tip Number 1
Familiarise yourself with Great Western Railway's values and customer service philosophy. Understanding their commitment to exceptional service will help you align your responses during the assessment day.
✨Tip Number 2
Practice common customer service scenarios that may arise in a railway environment. Being able to demonstrate your problem-solving skills and calmness under pressure will be crucial during the group discussions and exercises.
✨Tip Number 3
Brush up on your communication skills, especially in a team setting. Since teamwork is essential for this role, being able to articulate your thoughts clearly and listen actively will set you apart during the assessment.
✨Tip Number 4
Be prepared to showcase your tech-savviness. Familiarise yourself with using smartphones and tablets, as you'll likely need to demonstrate your comfort with technology during the assessment day.
We think you need these skills to ace Customer Experience Representative – Stations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in dynamic environments. Mention specific examples of how you've delivered exceptional service in previous roles.
Prepare for the Assessment Day: Familiarise yourself with the assessment day format. Be ready for group discussions, team-building exercises, and interviews. Think about how you can demonstrate your teamwork and communication skills during these activities.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This shows enthusiasm and can help keep your application top of mind.
How to prepare for a job interview at FirstGroup Internal
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond in previous customer-facing roles to deliver exceptional service.
✨Demonstrate Calmness Under Pressure
Prepare to discuss situations where you had to think quickly and remain calm in challenging scenarios. This will show that you can handle the dynamic environment of a railway station effectively.
✨Highlight Teamwork and Independence
Be ready to provide examples of how you've successfully worked as part of a team, as well as instances where you took initiative and worked independently. This balance is crucial for the role.
✨Familiarise Yourself with Safety Protocols
Understand the importance of safety in the railway industry. Be prepared to discuss how you would follow safety protocols and procedures, ensuring a safe experience for passengers.
