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- Tasks: Train to drive trams and provide excellent customer service while managing challenges.
- Company: Join Tram Operations Limited, part of FirstGroup, a leader in UK transport.
- Benefits: Competitive salary, free TfL oyster pass, and discounts on leisure travel.
- Why this job: Kickstart your career with hands-on training and make a difference in public transport.
- Qualifications: GCSEs A-C including English, full UK driving licence, and a proactive attitude.
- Other info: Inclusive workplace with flexible options and strong support for diverse candidates.
The predicted salary is between 25000 - 35000 £ per year.
Tram Operations Limited (TOL) is a FirstGroup subsidiary that operates the London Trams service for Transport for London (TfL). The tram service provides inter-urban, cross-borough services in Southwest London, connecting customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End to Croydon. London Trams offers excellent connectivity with 7 National Rail stations in the region, such as East Croydon, Wimbledon, Elmers End, and Beckenham Junction, and connects with many bus routes. With over 17 million passenger journeys a year, London Trams operates over 4,200 services each week across the tramway.
We are delighted to announce that the opportunity has arisen for a number of Trainee Tram Driver positions. The role is rostered and covers a 24-hour period, 7 days per week, all year round. This is the start of an exciting journey towards becoming a Tram Driver, beginning as a trainee, where you will spend up to 16 weeks learning the rules, gaining knowledge, and driving our trams. You can expect many different challenges along the way, and it’s not just about driving trams - at Tram Operations we are committed to providing outstanding Customer Service at all times, and you will act as an ambassador for the Company.
You should have a proactive approach to managing disruption and emergency situations should they arise. Your communication skills will play a vital part as a tram driver, where you will be expected to make Passenger Announcements to keep our customers informed at all times. You will also need to prove you are serious about safety, recognising hazards and following rules and procedures along with a work ethic that delivers a day-in, day-out professional performance.
Due to our Fatigue Monitoring System for all Safety-Critical Staff, it is crucial that all candidates live within close proximity of our Croydon depot, translating to within one-hour total travel time by car or public transport. Please be aware that our tram operation is 24 hours with early shifts starting at 04:00, late shifts finishing at 02:00, and a night shift which involves prepping the trams for service.
Salary:
- During Training (16 weeks): £30,968
- After Training: £43,531
- One year after completion of your training: £56,813
As a minimum, you will need to have:
- The ability to work under pressure
- Experience of working with rules & procedures
- Flexibility to undertake shift work & unsocial hours
- A customer-focused approach
- Able to travel from your residence to Croydon depot within one hour
- Hold a current, full UK driving licence (with no more than three points)
- Possess three GCSE qualifications A-C or equivalent - English must be one of them.
As part of the recruitment process, all successful candidates will be subject to a Disclosure and Barring Service (DBS) check that is satisfactory to the company before commencing employment. The successful candidate will enjoy a competitive salary and comprehensive ongoing training; your benefits will include a free TfL oyster pass for you and your partner, 75% off leisure travel for your family on rail services, pension, and other discounted travel benefits.
Please note, this advert may close earlier than the advertised closing date if sufficient applications are received. We all belong at Tram Operations. Tram Operations vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Trainee Tram Driver in Croydon employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Tram Driver in Croydon
✨Tip Number 1
Get to know the company! Research Tram Operations Limited and understand their values, mission, and the tram service they provide. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former Tram Operations employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a Trainee Tram Driver position. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and safety. Think about scenarios where you've had to manage pressure or follow rules and procedures. Being ready with examples will help you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Tram Operations. Don’t forget to highlight your flexibility and customer-focused approach in your application!
We think you need these skills to ace Trainee Tram Driver in Croydon
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your commitment to outstanding customer service. We want to see how you can be an ambassador for Tram Operations and keep our passengers informed and happy!
Be Clear About Your Flexibility: Since the role involves shift work, it's important to mention your flexibility in your application. Let us know that you're ready to take on early mornings, late nights, and everything in between!
Demonstrate Your Safety Awareness: Safety is a big deal for us at Tram Operations. In your application, share any experiences where you've had to follow rules and procedures or manage emergency situations. This will show us you're serious about keeping everyone safe.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Tram Operations
Before the interview, take some time to research Tram Operations Limited and its role in the London Trams service. Familiarise yourself with their values, mission, and the importance of customer service. This will show your genuine interest in the company and help you answer questions more effectively.
✨Demonstrate Safety Awareness
As a Trainee Tram Driver, safety is paramount. Be prepared to discuss how you would handle emergency situations or disruptions. Think of examples from past experiences where you had to follow rules and procedures, and highlight your proactive approach to safety.
✨Show Off Your Communication Skills
Effective communication is key in this role. Practice making clear and concise announcements, as you’ll need to keep passengers informed. During the interview, be sure to articulate your thoughts clearly and listen actively to the interviewers’ questions.
✨Flexibility is Key
The role requires shift work and adaptability. Be ready to discuss your availability and willingness to work unsocial hours. Share any previous experiences where you successfully managed a flexible schedule, as this will demonstrate your commitment to the role.