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- Tasks: Deliver a world-class customer experience and ensure safety on GWR trains.
- Company: Join Great Western Railway, a company proud of its values and community service.
- Benefits: Competitive salary starting at £25,501, with potential to earn £37,251 as a competent conductor.
- Why this job: Be an ambassador for GWR and make a real difference in people's journeys.
- Qualifications: Passion for customer service, excellent communication skills, and team collaboration.
- Other info: Flexible shifts, dynamic work environment, and opportunities for growth.
The predicted salary is between 25001 - 37251 £ per year.
About the job
As a Conductor, you will liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
Your main responsibilities
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To be visible to our customers, providing information and help in a friendly and reassuring way.
- To manage the safety and operational activities of the train.
- To check and sell tickets, providing information and assistance as required.
- To ensure a safe, clean and pleasant environment.
You\\\’ll need to be
- Passionate and proactive about delivering outstanding customer service.
- Determined to always perform well.
- Flexible, with the ability to work a variety of shifts including weekends and bank holidays.
- Proud to be portray a professional image
- Comfortable working in a strictly regulated environment
- A GEM!
As a minimum, you will need to have
- An understanding of customers\\\’ needs.
- Excellent communication skills.
- The ability to build relationships and work as part of a team.
- Experience of front-line customer service.
- The ability to remain calm and work effectively when things don\\\’t go to plan.
About the location
This position is based at Reading station. The station has a range of retail outlets and it is about a five minute walk to the shopping centre.
Working Pattern
This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.
Additional Information
You must live within a maximum of 60 minutes\\\’ travelling time of the depot.
The basic training salary is £25,501 and you will receive the higher of your current rate or the training rate until you pass out as competent. The basic salary for a competent conductor is £37,251.
This is a safety-critical position so you must be at least 18 to apply.
For more information regarding the role, please contact one of the Guards Managers:
- Wayne Callander 07786 310671
- Colin Masters 07894 589052
- Emma Walsh 07971 013793
- Donna Wright, 07515 500391
Please submit your application online via the internal FirstGroup careers website: https://internal.firstgroupcareers.com/
In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com
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Conductor employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor
✨Tip Number 1
Get to know the company culture! Before your interview, check out GWR's values and think about how you can embody them. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a top-notch experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working various shifts, so highlight your willingness to work weekends and late hours. Show them that you’re up for the challenge and can handle whatever comes your way.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Conductor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for delivering outstanding customer service. Use examples from your past experiences to show how you've gone above and beyond for customers.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make sure your skills and experiences are easy to understand. We want to see your personality shine through, so don’t be afraid to let it show!
Tailor Your Application: Make sure to tailor your application to the Conductor role specifically. Mention how your skills align with the responsibilities listed in the job description, like managing safety and providing information to customers.
Apply Through Our Website: Don’t forget to submit your application through our internal FirstGroup careers website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Customer Service Basics
As a Conductor, you'll be the face of Great Western Railway. Brush up on your customer service skills and think of examples where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Demonstrate Your Adaptability
This role requires you to adapt to new people and situations. Prepare to discuss times when you've had to think on your feet or adjust to unexpected changes. Show them you're flexible and can handle whatever comes your way!
✨Safety First!
Since this is a safety-critical position, be prepared to talk about your understanding of safety protocols. Think of any relevant experiences where you ensured safety in a previous role, and be ready to explain how you'd apply that knowledge as a Conductor.
✨Show Your Team Spirit
Working as part of a team is crucial in this job. Have examples ready that showcase your ability to collaborate with others. Whether it's resolving conflicts or supporting colleagues, make sure to highlight your teamwork skills!
