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For Companies At a Glance
- Tasks: Deliver a world-class customer experience and ensure safety on GWR trains.
- Company: Join Great Western Railway, a company proud of its values and community service.
- Benefits: Competitive salary starting at £25,501, with potential to earn £37,251 as a competent conductor.
- Why this job: Be an ambassador for GWR and make a real difference in people's journeys.
- Qualifications: Passion for customer service, excellent communication skills, and team collaboration.
- Other info: Flexible shifts, dynamic work environment, and opportunities for growth.
The predicted salary is between 25001 - 37251 £ per year.
Overview
As a Conductor, you will liaise with colleagues to deliver a world‑class customer experience throughout the journey and will ensure the safety of everyone using GWR services.
What You’ll Do
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We’re Looking For
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front‑line customer service experience is desirable.
Working Pattern
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)
Key Details
- As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
- As a safety‑critical role, you\’ll need to pass a medical, including hearing, vision and colour vision tests.
- Full training is provided to set you up for success in the role.
- You must live within a maximum of 60 minutes travelling time of the depot.
What to Expect
- Once you\’ve submitted your application, you\’ll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
- After the vacancy closes, we\’ll review our database for any previous test results and update your application accordingly.
- You\’ll receive practice materials before being sent your online tests 7 days later.
- Once you\’ve completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you\’ll be invited to attend an assessment day, which will include group exercises, followed by a competency‑based interview for successful candidates.
- Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check.
- Full training will be provided, including a 7 to 8‑week training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.
Contact
Wayne Callander 07786 310671
Colin Masters 07894 589052
Emma Walsh 07971 013793
Application Process
Please submit your application online via the internal FirstGroup careers website.
Technical Difficulties
In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com.
Our Commitment to Inclusion
We all belong to GWR. We embraced diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Links
Exceptional Individuals – Neurodiversity
Health Assured – Neurodiversity
GWR Customer Satisfaction
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!!
#J-18808-Ljbffr
Conductor employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor
✨Tip Number 1
Get to know the company culture! Before your interview, check out GWR's values and think about how you can embody them. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a top-notch experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working various shifts, so highlight your willingness to work weekends and late hours. Show them that you’re up for the challenge and can handle whatever comes your way.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Conductor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for delivering outstanding customer service. Use examples from your past experiences to show how you've gone above and beyond for customers.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make sure your skills and experiences are easy to understand. We want to see your personality shine through, so don’t be afraid to let it show!
Tailor Your Application: Make sure to tailor your application to the Conductor role specifically. Mention how your skills align with the responsibilities listed in the job description, like managing safety and providing information to customers.
Apply Through Our Website: Don’t forget to submit your application through our internal FirstGroup careers website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Customer Service Basics
As a Conductor, you'll be the face of Great Western Railway. Brush up on your customer service skills and think of examples where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Demonstrate Your Adaptability
This role requires you to adapt to new people and situations. Prepare to discuss times when you've had to think on your feet or adjust to unexpected changes. Show them you're flexible and can handle whatever comes your way!
✨Safety First!
Since this is a safety-critical position, be prepared to talk about your understanding of safety protocols. Think of any relevant experiences where you ensured safety in a previous role, and be ready to explain how you'd apply that knowledge as a Conductor.
✨Show Your Team Spirit
Working as part of a team is crucial in this job. Have examples ready that showcase your ability to collaborate with others. Whether it's resolving conflicts or supporting colleagues, make sure to highlight your teamwork skills!
