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- Tasks: Deliver a world-class customer experience and ensure safety on GWR trains.
- Company: Join Great Western Railway, a company proud of its values and community service.
- Benefits: Competitive salary starting at £25,501, with opportunities to earn up to £37,251.
- Why this job: Be an ambassador for GWR and make a real difference in people's journeys.
- Qualifications: Passion for customer service, excellent communication skills, and team spirit required.
- Other info: Flexible shifts, dynamic work environment, and great career growth opportunities.
The predicted salary is between 25001 - 37251 £ per year.
About the job
As a Conductor, you will liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
Your main responsibilities
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To be visible to our customers, providing information and help in a friendly and reassuring way.
- To manage the safety and operational activities of the train.
- To check and sell tickets, providing information and assistance as required.
- To ensure a safe, clean and pleasant environment.
You\\\’ll need to be
- Passionate and proactive about delivering outstanding customer service.
- Determined to always perform well.
- Flexible, with the ability to work a variety of shifts including weekends and bank holidays.
- Proud to portray a professional image
- Comfortable working in a strictly regulated environment
- A GEM!
As a minimum, you will need to have
- An understanding of customers\’ needs.
- Excellent communication skills.
- The ability to build relationships and work as part of a team.
- Experience of front-line customer service.
- The ability to remain calm and work effectively when things don’t go to plan.
About the location
This position is based at Reading station. The station has a range of retail outlets and it is about a five minute walk to the shopping centre.
Working Pattern
This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.
Additional Information
You must live within a maximum of 60 minutes\’ travelling time of the depot.
The basic training salary is £25,501 and you will receive the higher of your current rate or the training rate until you pass out as competent. The basic salary for a competent conductor is £37,251.
This is a safety-critical position so you must be at least 18 to apply.
For more information regarding the role, please contact one of the Guards Managers:
Wayne Callander 07786 310671
Colin Masters 07894 589052
Emma Walsh 07971 013793
Donna Wright, 07515 500391
Please submit your application online via the internal FirstGroup careers website.
You may also contact the Recruitment Team at gwrrecruitment@gwr.com in case of technical difficulties when submitting your application.
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Conductor employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor
✨Tip Number 1
Get to know the company culture! Before your interview, check out GWR's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your customer service skills! As a Conductor, you'll be the face of GWR. Role-play scenarios with friends or family to get comfortable handling different customer interactions and showcasing your friendly attitude.
✨Tip Number 3
Be ready to talk about your flexibility! Since the job requires working various shifts, come prepared with examples of how you've adapted to changing schedules in the past. We want to see your proactive side!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the GWR team. Let’s get you on board!
We think you need these skills to ace Conductor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for delivering outstanding customer service. Share specific examples of how you've gone above and beyond for customers in the past – this will show us that you're a perfect fit for the Conductor role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see why you’re the right person for the job by sticking to relevant experiences and skills.
Demonstrate Flexibility: Since the role requires working various shifts, it's important to mention your flexibility in your application. Let us know about your availability and any previous experience working irregular hours – this will help us understand how well you can adapt to our needs.
Apply Through Our Website: Don’t forget to submit your application through our internal FirstGroup careers website! This ensures that your application gets to the right place quickly and efficiently. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Customer Service Inside Out
As a Conductor, you'll need to showcase your passion for outstanding customer service. Brush up on your previous experiences where you went above and beyond for customers. Be ready to share specific examples that highlight your ability to handle difficult situations with grace.
✨Demonstrate Your Team Spirit
This role requires you to work closely with colleagues, so it's essential to show that you're a team player. Think of instances where you've collaborated effectively with others, and be prepared to discuss how you can contribute to a positive team environment at GWR.
✨Stay Calm Under Pressure
The interviewers will likely want to know how you handle stressful situations. Prepare a few stories that illustrate your ability to remain calm and effective when things don’t go as planned. This will demonstrate your suitability for a safety-critical position.
✨Be Ready for Shift Work Questions
Since the role involves various shifts, be prepared to discuss your flexibility and availability. Show that you understand the demands of the job and are willing to adapt your schedule to meet the needs of GWR. This will reflect your commitment to the role.