At a Glance
- Tasks: Lead and enhance service performance in a dynamic transport operations environment.
- Company: Join a forward-thinking team in Chelmsford focused on operational excellence.
- Benefits: Full-time permanent role with opportunities for growth and development.
- Other info: Collaborative culture with a focus on safety and teamwork.
- Why this job: Make a real impact by improving service reliability and customer satisfaction.
- Qualifications: Experience in transport operations and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic Opportunity for a Performance Supervisor to join our Operations department in Chelmsford on a full-time permanent basis.
The successful candidate will support the Operations Manager in the delivery of On Time Performance objectives through using service performance related business systems and processes; ensuring a safe, punctual, reliable and cost-effective delivery of services, within the operational excellence framework.
You will analyse and manage information, systems and data, in accordance with the systems matrices, to both retrospectively and proactively ensure continuous improvement of service performance.
Manage the flow of services along route, using appropriate channels to communicate messages to drivers and the commercial team to proactively manage and improve service performance.
Engage front line colleagues though effective communication, active listening and recognition
- The Day to Day
- Monitor and proactively manage service punctuality and reliability, through the use of systems highlighted in the systems matrices, including live management of services to ensure continuous improvement of service performance.
- Create alternative disruption plans; liaising with and providing information to all relevant colleagues, ensuring the business is informed of planned and non-planned major events effecting operations.
- Regularly update and maintain on time performance systems.
- Ensure processes are in place to identify system and vehicle equipment faults, work closely with appropriate individuals including business system providers to rectify issues within agreed and defined timeframes.
- Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns).
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of service performance, including vehicle allocation, breakdowns, changeovers and punctuality and reliability of services.
- Provide support to drivers, giving information and direction in a timely manner.
- Prepare, distribute and analyse management information to improve on time performance.
- Maintain accurate records for all aspects of punctuality performance.
- Improve operational performance in a sustainable manner, with a key focus on managing reliability and on time performance, resulting in delivery of agreed key performance indicators.
- Carry out investigations of incidents and prepare reports detailing findings and recommendation.
- Ensure a comprehensive hand-over and coordination across shifts.
- Work alongside depot operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience.
- Comply with requisition to pay procedures and delegated authorities.
- Ensure an effective working relationship with recognised trade union representatives and officials.
- Other duties commensurate with the role as may be deemed appropriate by the line manager.
Skills/Experience
- Proven experience in transport operations or a similar performance-focused role.
- Strong analytical skills with experience in data interpretation for performance improvement.
- Effective communication skills for engaging front-line teams and fostering teamwork.
- Ability to stay calm and effective under pressure, with a proactive approach to problem-solving.
- Customer Focused: Dedicated to delivering consistent service quality.
- Team Collaboration: Able to build rapport with drivers, operations, and engineering teams, creating a unified approach to service excellence.
- Adaptability and Resilience: Ability to manage dynamic environments and maintain performance standards.
- Leadership in Safety: Commitment to promoting safe practices, with a positive attitude towards health, safety, and the environment.
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StudySmarter Expert Advice🤫
We think this is how you could land Performance Supervisor in Chelmsford
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like FirstGroup Internal.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by FirstGroup Internal. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Performance Supervisor in Chelmsford
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at FirstGroup Internal, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at FirstGroup Internal and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into FirstGroup Internal. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at FirstGroup Internal.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to FirstGroup Internal.
