At a Glance
- Tasks: Lead a team to ensure safe and efficient transport operations while solving daily challenges.
- Company: Join a dynamic transport company committed to operational excellence.
- Benefits: Full-time permanent role with competitive pay and opportunities for growth.
- Other info: Collaborative environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in transport services and develop your leadership skills.
- Qualifications: Management experience preferred; strong communication and planning skills essential.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for an Operations Supervisor to join our Chelmsford depot on a full time permanent basis.
The successful candidate will ensure a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot, within the operational excellence framework.
You will Identify and resolve day to day operational issues, including with schedules, allocations, vehicle performance and driver queries.
Providing updates and escalating key issues or concerns to the line manager.
Engage front line colleagues though effective communication, active listening and recognition.
- Key Accountabilities
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
- In a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
- Support driver queries in a timely manner and oversee driver reporting
- Ensure accurate capture and recording of drivers’ hours, duties and attendance in the DAS GUI system
- Maintain accurate records for all aspects of operational standards and performance
- Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
- Ensure drivers are allocated the correct vehicle and leave the depot on time
- Deal with telephone queries and support the satisfactory resolution of customer queries
- Ensure a comprehensive hand-over and coordination across shifts
- Manage the collection of cash from depots in line with company procedures
- Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns) Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Carry out investigations of incidents and prepare reports detailing findings and recommendations
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers
- Ensure an effective working relationship with recognised trade union representatives and officials
- Comply with requisition to pay procedures and delegated authorities
- Other duties commensurate with the role as may be deemed appropriate by the line manager
Skills/Experience
- Previousmanagement or supervisory experience (within the bus/transport industry preferred, but not essential).
- Excellent computer skills
- Professional knowledge of Road Traffic Act and Employment legislation
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation
- Excellent planning and prioritising
- Self motivated with a positive approach to change
- Accuracy and quality
- Teamwork and ownership
- Customer focus
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Chelmsford
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like FirstGroup Internal.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by FirstGroup Internal. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Supervisor in Chelmsford
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at FirstGroup Internal, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at FirstGroup Internal and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into FirstGroup Internal. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at FirstGroup Internal.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to FirstGroup Internal.
