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- Tasks: Ensure smooth station operations, from train dispatch to ticket sales and customer service.
- Company: Join a dynamic railway team focused on customer service and safety.
- Benefits: Flexible working hours, full training provided, and a supportive environment.
- Other info: Inclusive workplace that values diversity and promotes equal opportunities.
- Why this job: Make a real impact in the railway industry while developing your skills.
- Qualifications: Passion for customer service, strong communication, and ability to work independently.
The predicted salary is between 12 - 15 £ per hour.
Join Our Team as a Train Dispatcher and Ticket Seller. Are you customer-focused and looking for a dynamic role in the railway industry? As a Train Dispatcher and Ticket Seller, you'll play a key role in ensuring smooth station operations, from train dispatch and ticket sales to providing real-time travel information and maintaining a safe, clean environment. This role involves regular lone working, offering autonomy and responsibility.
What We're Looking For?
- Passion for customer service and strong communication skills
- Ability to work independently and as part of a team
- Confident decision-making and attention to detail
- Ability to handle numerical tasks and documentation
Working pattern?
- 18 hours per week, 10:00 – 16:00 shifts
- Week 1: Thursday, Friday, Saturday
- Week 2: Monday, Tuesday, Wednesday (Rotating pattern, includes weekends and bank holidays)
Due to the nature of the role, applicants must be 18 years of age or older to apply.
What to Expect?
- After submitting your application, shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
- Successful candidates will be invited for a competency-based interview.
- Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening.
- Full training will be provided, including a 3-week training programme in Swindon.
For further information, please contact Jordan Welsby, Station Manager at jordan.welsby@gwr.com. In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com.
Our Commitment to Inclusion: We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Train Dispatcher & Ticket Office in Castle Cary employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Dispatcher & Ticket Office in Castle Cary
✨Tip Number 1
Get to know the company! Research GWR and understand their values, especially their commitment to inclusion. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your competency-based interview, think about examples from your past experiences that showcase your customer service skills and decision-making abilities. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Stay organised! Keep track of your application status and any upcoming assessments. Set reminders for the online assessment and ensure you have a quiet space to complete it without distractions. We want you to shine!
✨Tip Number 4
Don’t hesitate to reach out! If you have questions about the role or the application process, contact Jordan Welsby or the Recruitment Team. They’re there to help, and showing initiative can set you apart from other candidates.
We think you need these skills to ace Train Dispatcher & Ticket Office in Castle Cary
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your communication skills and dedication.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your relevant experience!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Train Dispatcher and Ticket Seller role. Mention specific skills from the job description that match your experience, and let us know why you’re a great fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role right there!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Train Dispatcher and Ticket Seller. Familiarise yourself with the railway industry, customer service expectations, and the importance of safety and cleanliness in station operations.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences that highlight your passion for customer service. Think about times when you went above and beyond for a customer or handled a difficult situation effectively. This will demonstrate your ability to thrive in a customer-focused role.
✨Practice Decision-Making Scenarios
Since the role requires confident decision-making, practice responding to hypothetical scenarios related to train dispatch and ticket sales. This will help you articulate your thought process during the competency-based interview and show that you can handle real-time challenges.
✨Be Ready for the Online Assessment
Don’t forget to prepare for the Train Dispatch Multi-Tasking Test! Brush up on your numerical skills and multitasking abilities, as these are crucial for the role. Practising similar tests online can give you a good idea of what to expect.