At a Glance
- Tasks: Ensure smooth station operations, from train dispatch to ticket sales and customer service.
- Company: Join a leading railway company with a commitment to customer satisfaction and inclusion.
- Benefits: Flexible working hours, full training, and a supportive team environment.
- Other info: Great opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team making travel easier and safer for everyone.
- Qualifications: Passion for customer service, strong communication skills, and ability to work independently.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Train Dispatcher and Ticket Seller! Are you customer-focused and looking for a dynamic role in the railway industry? As a Train Dispatcher and Ticket Seller, you'll play a key role in ensuring smooth station operations, from train dispatch and ticket sales to providing real-time travel information and maintaining a safe, clean environment. This role involves regular lone working, offering autonomy and responsibility.
What We’re Looking For?
- Passion for customer service and strong communication skills
- Ability to work independently and as part of a team
- Confident decision-making and attention to detail
- Ability to handle numerical tasks and documentation
Working Hours?
The working schedule consists of 35 hours per week, including weekends and bank holidays. Shifts run from Monday to Saturday between 06:30 and 22:30 and on Sundays between 14:30 and 22:30. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.
What to Expect?
- After submitting your application, shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
- Successful candidates will be invited for a competency-based interview.
- Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
- Full training will be provided, including a 3-week training programme in Swindon.
For further information, please contact Jo Frayling, Duty Station Manager at Jo.Frayling@gwr.com. In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com.
Our Commitment to Inclusion:
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!
Train Dispatch & Ticket office in Castle Cary employer: FirstGroup Internal
At GWR, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and teamwork. Our commitment to employee growth is evident through comprehensive training programmes and a supportive environment that embraces diversity and inclusion. Join us in Swindon, where you can enjoy a fulfilling career as a Train Dispatcher and Ticket Seller, contributing to our record-breaking customer satisfaction while enjoying flexible working arrangements and opportunities for personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Train Dispatch & Ticket office in Castle Cary
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like FirstGroup Internal.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by FirstGroup Internal. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Train Dispatch & Ticket office in Castle Cary
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at FirstGroup Internal, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at FirstGroup Internal and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into FirstGroup Internal. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at FirstGroup Internal.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to FirstGroup Internal.
