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- Tasks: Ensure smooth station operations, dispatch trains, and sell tickets while providing travel info.
- Company: Join FirstGroup, a leader in transport with a focus on customer service.
- Benefits: Flexible 18-hour work week, comprehensive training, and a chance to develop communication skills.
- Other info: Work includes weekends and bank holidays, perfect for students seeking part-time roles.
- Why this job: Be part of a dynamic team and make travel easier for everyone.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
FirstGroup Internal is seeking a Train Dispatcher and Ticket Seller based in Castle Cary, UK. In this dynamic role, you will ensure smooth station operations, from train dispatch and ticket sales to providing real-time travel information. The position requires strong communication skills and the ability to work autonomously, with a commitment to customer service. The job involves a rotating 18-hour work week and includes weekends and bank holidays, with comprehensive training provided.
Railway Dispatcher & Ticket Seller - 18hrs/Wk, Part-Time in Castle Cary employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Dispatcher & Ticket Seller - 18hrs/Wk, Part-Time in Castle Cary
✨Tip Number 1
Get to know the company! Research FirstGroup and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Railway Dispatcher & Ticket Seller, you'll need to interact with customers and colleagues effectively. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready for situational questions! Think about how you'd handle various situations on the job, like dealing with a customer complaint or a train delay. This will show your problem-solving skills and commitment to customer service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Railway Dispatcher & Ticket Seller - 18hrs/Wk, Part-Time in Castle Cary
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping people. Share any experiences where you've gone the extra mile for a customer, as this role is all about providing top-notch service.
Highlight Your Communication Skills: Since you'll be dealing with passengers and train operations, it's crucial to showcase your communication skills. Use clear and concise language in your application, and maybe include examples of how you've effectively communicated in past roles.
Be Honest About Your Availability: This position involves a rotating schedule, so be upfront about your availability. If you're flexible with weekends and bank holidays, make sure to mention that in your application to show us you're ready for the commitment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Stuff
Familiarise yourself with the role of a Train Dispatcher and Ticket Seller. Understand the key responsibilities, like train dispatching and ticket sales, and be ready to discuss how your skills align with these tasks.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about situations where you provided excellent customer service or resolved conflicts.
✨Be Ready for Real-Time Scenarios
Expect questions that test your ability to handle real-time travel information and station operations. Practice responding to hypothetical scenarios, like dealing with delays or customer inquiries, to showcase your problem-solving skills.
✨Flexibility is Key
With a rotating work schedule that includes weekends and bank holidays, demonstrate your willingness to adapt. Share experiences where you've successfully managed flexible working hours or adapted to changing circumstances.