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For Companies At a Glance
- Tasks: Be the face of GWR, ensuring safety and delivering top-notch customer service.
- Company: Join a leading train service known for its commitment to customer satisfaction.
- Benefits: Comprehensive training, flexible shifts, and a supportive work environment.
- Why this job: Make a real difference in people's journeys while developing your skills.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 30000 - 40000 £ per year.
As a Train Manager, you are responsible for the train and everyone on it. You'll deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services.
What You’ll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We’re Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays).
Key Details?
As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply. As a safety‑critical role, you'll need to pass a medical, including hearing, vision and colour vision tests. Full training is provided to set you up for success in the role.
What to Expect
After your application is submitted, we will review any previous test results and update your application accordingly. If further testing is required, you will be provided with practice materials for the Stage 1 assessments, followed by online tests (recommended on a laptop or computer) one week later. All tests must be completed within the specified deadlines. Once testing is complete, your application will be reviewed by the hiring manager. If shortlisted, you will be invited to attend an assessment day, which includes group exercises and a competency-based interview. Successful candidates must pass a medical assessment, including colour vision testing and drug and alcohol screening. Comprehensive training is provided, including a 7 week programme in Swindon to prepare you for the role.
Our Commitment to Inclusion?
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!
Train Manager - Talent Pool in Bristol employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager - Talent Pool in Bristol
✨Tip Number 1
Get to know the company! Research GWR and understand their values, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the assessment day by doing mock interviews and group exercises with friends or family. This will help you feel more confident and ready to showcase your skills in a real-life setting.
✨Tip Number 3
Stay calm and collected! During the interview and assessment, remember to breathe and take your time when responding to questions. Demonstrating your ability to stay composed under pressure is key for a role like Train Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and resources to help you along the way.
We think you need these skills to ace Train Manager - Talent Pool in Bristol
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with our values at GWR.
Tailor Your Application: Make sure to tailor your application to the Train Manager role. Highlight your customer service skills and any relevant experience that showcases your ability to handle pressure and work as part of a team. We love seeing how you fit into our world!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and the application process right there.
How to prepare for a job interview at FirstGroup Internal
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Train Manager. Familiarise yourself with GWR's customer service standards and safety protocols. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your excellent communication and customer service skills. Think of situations where you handled difficult customers or resolved issues calmly. This will demonstrate your ability to provide a world-class customer experience on board.
✨Stay Calm Under Pressure
As a Train Manager, you'll need to manage various situations while keeping a cool head. During the interview, be ready to discuss how you've successfully navigated stressful scenarios in the past. This will reassure the interviewers that you can handle the demands of the job.
✨Be Flexible and Positive
GWR values a proactive attitude and flexibility in its employees. During your interview, express your willingness to work various shifts and your enthusiasm for being part of a team. A positive outlook can set you apart from other candidates!