At a Glance
- Tasks: Deliver exceptional customer service and ensure safe, on-time train departures.
- Company: Join a dynamic team at GWR, committed to diversity and inclusion.
- Benefits: Flexible shifts, full training provided, and opportunities for career growth.
- Other info: Part-time roles available; must be 18+ to apply.
- Why this job: Make a real difference in customer experiences while working in a fast-paced environment.
- Qualifications: Strong communication skills and ability to work both independently and as part of a team.
The predicted salary is between 12 - 15 £ per hour.
Are you ready for a new challenge? Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference? Join us as a Service Delivery Assistant (Train Dispatcher)! We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you!
- Provide outstanding customer service and assistance.
- Ensure safe and timely train dispatch.
- Provide helpful information and assistance to customers.
- Prioritise the safety of customers, colleagues, and visitors.
- Keep the station clean and secure.
- Collaborate with teams to provide real-time information during disruptions.
- Enhance customer security through your strong visibility within the station.
What we're looking for:
- Strong team player, able to work independently.
- Excellent communication and basic numeracy skills.
- Computer literate and comfortable using apps.
Working pattern:
You must be flexible to work shifts, including weekends and bank holidays. Shifts are generally early and late turns, typically 06:00–14:00 and 14:00–22:00. The role offers a mix of 2–4 rostered shifts per week.
Additional information:
This is a talent pool vacancy aimed at filling upcoming part-time opportunities. Due to the nature of the role, applicants must be 18 years of age or older to apply.
What to expect:
After submitting your application, shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer). Successful candidates will be invited for a competency-based interview tentatively scheduled week commencing 27th July. Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening. Full training will be provided, including a 3-week training programme in Swindon.
Our commitment to inclusion:
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Ready to take the next step in your career? Apply today and become a vital part of our team, helping us deliver excellence every day!
Service Delivery Assistant in Bristol employer: FirstGroup Internal
At GWR, we pride ourselves on being an exceptional employer that values diversity and inclusion, offering a supportive work culture where every team member can thrive. As a Service Delivery Assistant, you'll enjoy flexible shift patterns, comprehensive training, and opportunities for personal growth while playing a crucial role in ensuring safe and timely train operations. Join us in Swindon, where your contributions will directly enhance customer experiences and safety in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Assistant in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like FirstGroup Internal and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at FirstGroup Internal and let us see your personality shine through!
We think you need these skills to ace Service Delivery Assistant in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and FirstGroup Internal.
Get Familiar with Our Brand:Before applying, take some time to learn about FirstGroup Internal and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at FirstGroup Internal
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress FirstGroup Internal.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which FirstGroup Internal will surely appreciate.
