At a Glance
- Tasks: Lead on-board customer service and create memorable experiences for travellers.
- Company: Join GWR, a company committed to outstanding hospitality and inclusivity.
- Benefits: Competitive salary, free rail travel, healthcare, and 32 days annual leave.
- Other info: Flexible shifts with excellent training and career growth opportunities.
- Why this job: Be the face of GWR and make every journey special for customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26344 - 34464 € per year.
Are you ready to lead on-board customer experience? Do you thrive in a fast-paced environment where every day is different? Are you passionate about delivering a world-class customer experience and leading others to do the same? If you are confident communicating, can think quickly to resolve challenges, and take pride in creating memorable experiences for customers, this may be the perfect opportunity for you!
We're looking for enthusiastic Lead Customer Hosts to join our On-Board Catering team. In this exciting role, you'll take the lead in delivering outstanding hospitality to our customers, ensuring our on-board service exceeds expectations every time. You’ll be the face of GWR hospitality, supporting colleagues, taking the initiative, and making every journey special.
What's in it for you?
- Salary: £26,344.00 (first six months), rising to £34,464.00 after completing training and probation.
- Hours: 35 per week, inclusive of weekends and bank holidays.
- Annual Leave: 32 days per year.
- Excellent benefits: Free rail travel, pension, healthcare plan, discounts & more.
- Comprehensive training: Your journey with us starts with solid training to set you up for success.
What you’ll do:
- Provide an exceptional on-board customer service experience.
- Lead and support On-Board Hosts, ensuring high standards of presentation and delivery.
- Sell products using an EPOS system.
- Communicate updates and manage customer expectations, particularly during disruption.
- Ensure safety and security procedures are always followed.
- Maintain stock levels and manage on-board product displays.
- Be a positive brand ambassador for GWR.
What we’re looking for:
- Experience of delivering front-line customer service.
- Experience of working as part of a team.
- Experience of working within a regulated industry or following set guidelines and procedures.
- Strong numeracy and literacy skills appropriate to the role.
- Exceptional communication and people skills.
- Ability to deliver a world-class customer experience.
- Understanding of customer needs and expectations.
- Ability to make confident decisions within given authority.
- Knowledge of GWR products and conditions of sale (or willingness to learn).
- Knowledge of railway timetables and fares (or willingness to learn).
- Numeracy, literacy and the ability to use EPOS systems.
Working pattern:
You must be flexible and able to work shifts, including early mornings, evenings, weekends, and bank holidays. Travel between locations may be required. You will need to live within 45–60 minutes of the station for this role.
What to expect:
- You may be asked to complete an online assessment.
- Shortlisted candidates will be invited to an assessment centre, including group activities designed to showcase your customer service skills.
- If successful, you’ll move on to a 1-to-1 interview with the hiring team; this may take place on the same day or be scheduled for another date.
- Final stage: medical assessment (including drugs and alcohol testing) and a Basic DBS check.
Ready to join our team? Apply today and start your journey with GWR!
Our commitment to inclusion: We all belong at GWR. We’re proud to celebrate diversity and to provide equal opportunities for everyone, regardless of age, gender, LGBTQIA, ethnicity, religion, or disability. We encourage flexible working and will support adjustments needed for disability or neurodivergent conditions.
Customer Host in Bristol employer: FirstGroup Internal
At GWR, we pride ourselves on being an exceptional employer that values our team members and their contributions to delivering outstanding customer experiences. With a strong focus on employee growth through comprehensive training and support, we offer a vibrant work culture that encourages flexibility and inclusivity. Enjoy competitive salaries, generous annual leave, and unique benefits like free rail travel, making your journey with us not just a job, but a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GWR and their customer service values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a world-class customer experience, make sure you can confidently express your thoughts and ideas. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the GWR family. Let’s get you on board!
We think you need these skills to ace Customer Host in Bristol
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating memorable experiences for customers, so share any relevant stories or examples that highlight your passion.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in front-line customer service and any teamwork skills you've got. We love seeing how your background aligns with what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the Lead Customer Host role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at GWR!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've delivered exceptional service in the past. Think about situations where you resolved challenges or created memorable experiences for customers.
✨Familiarise Yourself with GWR
Do some research on GWR and its services. Understanding their products, conditions of sale, and customer expectations will show that you're genuinely interested in the role. Plus, it’ll help you answer questions more confidently.
✨Showcase Your Team Spirit
Since teamwork is key in this role, prepare to discuss your experience working as part of a team. Share stories that highlight your ability to support colleagues and lead by example, especially in fast-paced environments.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle disruptions or manage customer expectations. Practising these responses will help you demonstrate your quick thinking and decision-making skills.
