At a Glance
- Tasks: Lead a team to ensure safe and efficient transport operations while solving daily challenges.
- Company: Join a dynamic transport company committed to operational excellence.
- Benefits: Full-time permanent role with opportunities for growth and development.
- Other info: Collaborative environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real difference in transport services and enhance your leadership skills.
- Qualifications: Management experience preferred; strong planning and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for an Operations Supervisor to join our Blantyre depot. This is a full time permanent position. The successful candidate will ensure the provision of a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of the depot, along route and back into the depot within the operational excellence framework. You will also be required to identify and resolve day to day operational issues, which include schedules, allocations, vehicle performance and driver queries, while engaging with front line colleagues and providing updates and escalated key issues or concerns to the line manager.
Key accountabilities:
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence.
- In a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
- Support driver queries in a timely manner and oversee driver reporting.
- Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system.
- Maintain accurate records for all aspects of operational standards and performance.
- Analyse and manage information and systems, to proactively ensure continuous improvement of service performance.
- Ensure drivers are allocated the correct vehicle and leave the depot on time.
- Deal with telephone queries and support the satisfactory resolution of customer queries.
- Ensure a comprehensive hand-over and coordination across shifts.
- Manage the collection of cash from depots in line with company procedures.
- Live input of lost/additional mileage when dealing with unexpected events (e.g. breakdowns).
- Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Carry out investigations of incidents and prepare reports detailing findings and recommendations.
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers.
- Ensure an effective working relationship with recognised trade union representatives and officials.
- Comply with requisition to pay procedures and delegated authorities.
- Other duties commensurate with the role as may be deemed appropriate by the line manager.
Skills/Experience:
- Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
- Excellent computer skills.
- Professional knowledge of Road Traffic Act and Employment legislation.
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation.
- Excellent planning and prioritising.
- Self motivated with a positive approach to change.
- Customer focus.
Operations Supervisor in Blantyre employer: FirstGroup Internal
Join our Blantyre depot as an Operations Supervisor, where you will be part of a dynamic team dedicated to delivering safe and reliable transport services. We pride ourselves on fostering a supportive work culture that encourages employee growth through continuous training and development opportunities. With a focus on operational excellence and a commitment to staff wellbeing, we offer a rewarding environment for those looking to make a meaningful impact in the transport industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Blantyre
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those who work at or with our Blantyre depot. A friendly chat can open doors and give you insights that might just land you that Operations Supervisor role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the Road Traffic Act and Employment legislation. We want to see that you’re not just a great fit for the role but also passionate about operational excellence.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past where you’ve tackled operational issues head-on. We love candidates who can think on their feet and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at the depot.
We think you need these skills to ace Operations Supervisor in Blantyre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Supervisor role. Highlight your relevant experience in managing teams and handling operational issues, as well as any specific skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Use it to showcase your passion for the transport industry and how your previous experiences align with our operational excellence framework.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved operational challenges in the past. We want to see your ability to think on your feet and manage day-to-day issues effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Supervisor. Familiarise yourself with the operational excellence framework and how it applies to managing drivers and vehicles. This will help you demonstrate your knowledge and show that you're ready to tackle the challenges of the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific operational issues, like managing schedules or resolving driver queries. Think of examples from your past experience where you've successfully navigated similar situations. This will showcase your problem-solving skills and ability to think on your feet.
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll need to lead and inspire your team. Be ready to discuss your management style and how you've motivated others in previous roles. Highlight any experience you have in fostering good relationships with colleagues and trade union representatives, as this is crucial for the position.
✨Demonstrate Your Customer Focus
Customer satisfaction is key in this role, so be prepared to talk about how you've handled customer queries in the past. Share examples of how you've gone above and beyond to ensure a positive experience for customers, as this will show that you understand the importance of service delivery.
