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- Tasks: Provide exceptional customer service in Welsh and English during night shifts.
- Company: Join a supportive team at a leading transport company.
- Benefits: Competitive salary, free bus travel, discounted train fares, and generous holiday allowance.
- Why this job: Make a real difference by helping customers when they need it most.
- Qualifications: Fluency in Welsh and English, great communication skills, and problem-solving abilities.
- Other info: Flexible remote work options and a focus on employee wellbeing.
The predicted salary is between 23896 - 31846 £ per year.
Location: Sheffield based or Remote
Hours: Overnight shifts (typically 8pm–7am)
Salary: £23,896 base salary (£31,846 inclusive of night allowance and unsociable hours)
Contract: Permanent 35hrs per week
Calling all Welsh Speakers!
We\’re on the lookout for a fluent Welsh and English speaker to join our night team. You\’ll be the reassuring voice (and message!) for our customers, helping them via phone, email, and social media when they need us most. You can either be based in our Sheffield contact centre, or you can work remotely from home.
What you\’ll be doing
- Delivering exceptional customer service
- Resolving customer enquiries via phone
- Responding to customers via social media
- Booking customer\’s assisted travel arrangements to support them on their train journeys
- Resolving web queries and enquiries via email
You will need to have
- Fluency in Welsh and English both spoken and written is essential for the role
- Great communication skills and a knack for problem solving
- A customer focused nature with excellent listening skills
- Comfortable working nights
- Computer literacy – Microsoft Office 365
The Reward
We believe great work deserves great rewards. That\’s why we offer a comprehensive benefits package designed to support your lifestyle, well-being, and future:
- Competitive Pay – We offer a salary that reflects your skills, experience, and the valuable contribution you\’ll make to our team.
- Free Bus Travel – Complimentary travel on FirstGroup buses for you after 1 month of service.
- Discounted Train Travel – Enjoy all day travel for you and your family for as little as £6 across Avanti West Coast, Great Western Railway, Hull Trains, TPE (from £10) and Lumo after 6 months of service
- Generous Holiday Allowance – 25 days of annual leave plus public holidays
- Pension Scheme – Contributory pension plan with the opportunity to invest in discounted FirstGroup shares through a SAYE scheme
- First Xclusives Discount Scheme – Unlock over 3,000 deals on high street brands, cinema tickets, flights, holidays, and more
- 24/7 Employee Assistance Programme – Confidential support whenever you need it, because your wellbeing matters.
This role is vital in delivering high-quality service during the quiet hours—so if you\’re confident communicating in Welsh and thrive working through the night, you could be the perfect fit for our Nights team
Please apply to declare your interest in the role and be placed into our talent pool
#J-18808-Ljbffr
Bilingual Welsh / English Customer Service Advisor (Night Shifts) employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Welsh / English Customer Service Advisor (Night Shifts)
✨Tip Number 1
Make sure you brush up on your Welsh and English communication skills. Since you'll be the voice of reassurance for customers, practice responding to common queries in both languages. This will help you feel more confident during interviews!
✨Tip Number 2
Get familiar with the company’s values and customer service approach. When you know what they stand for, you can tailor your responses in interviews to show how you align with their mission. It’s all about showing them you’re a perfect fit!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or other platforms. They can give you insider tips on the interview process and what it’s really like to work there. Plus, it shows your genuine interest!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. Let’s get you that job!
We think you need these skills to ace Bilingual Welsh / English Customer Service Advisor (Night Shifts)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Welsh and English, make sure to highlight your language skills right at the start of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Advisor role. Mention your experience with customer service and how you can bring value to our night team.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping customers and any relevant experiences that demonstrate your problem-solving skills.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to keep track of your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FirstGroup Internal
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Welsh and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences where you used both languages.
✨Know the Company and Its Values
Research the company’s mission and values, especially their commitment to customer service. Be ready to share how your personal values align with theirs and how you can contribute to delivering exceptional service during night shifts.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter, especially during night hours. Prepare examples of how you would handle difficult situations or resolve queries effectively, showcasing your problem-solving skills and customer-focused nature.
✨Get Comfortable with Technology
Familiarise yourself with Microsoft Office 365 and any other tools you might use in the role. Being tech-savvy will help you feel more confident during the interview when discussing your computer literacy and how you can efficiently assist customers online.
