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- Tasks: Provide top-notch customer service in Welsh and English via phone, email, and social media.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Competitive salary, free bus travel, discounted train fares, and generous holiday allowance.
- Why this job: Make a real difference by helping customers while using your language skills.
- Qualifications: Fluency in Welsh and English, great communication, and problem-solving skills required.
- Other info: Flexible working options with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Sheffield based or Remote
Hours: typically between 8am – 8pm
Salary: Competitive base salary
Contract: Permanent 37.5hrs per week
Calling all Welsh Speakers!
We\’re on the lookout for a fluent Welsh and English speaker to join our team. You\’ll be the reassuring voice (and message!) for our customers, helping them via phone, email, and social media when they need us most. You can either be based in our Sheffield contact centre, or you can work remotely from home.
What you\’ll be doing
- Delivering exceptional customer service
- Resolving customer enquiries via phone
- Responding to customers via social media
- Booking customer\’s assisted travel arrangements to support them on their train journeys
- Resolving web queries and enquiries via email
You will need to have
- Fluency in Welsh and English both spoken and written is essential for the role
- Great communication skills and a knack for problem solving
- A customer focused nature with excellent listening skills
- Computer literacy – Microsoft Office 365
The Reward
We believe great work deserves great rewards. That\’s why we offer a comprehensive benefits package designed to support your lifestyle, well-being, and future:
- Competitive Pay – We offer a salary that reflects your skills, experience, and the valuable contribution you\’ll make to our team.
- Free Bus Travel – Complimentary travel on FirstGroup buses for you after 1 month of service.
- Discounted Train Travel – Enjoy all day travel for you and your family for as little as £6 across Avanti West Coast, Great Western Railway, Hull Trains, TPE (from £10) and Lumo after 6 months of service
- Generous Holiday Allowance – 25 days of annual leave plus public holidays
- Pension Scheme – Contributory pension plan with the opportunity to invest in discounted FirstGroup shares through a SAYE scheme
- First Xclusives Discount Scheme – Unlock over 3,000 deals on high street brands, cinema tickets, flights, holidays, and more
- 24/7 Employee Assistance Programme – Confidential support whenever you need it, because your wellbeing matters.
This role is vital in delivering high-quality service so if you\’re confident communicating in Welsh and English and thrive supporting customers, you could be the perfect fit
Please apply to declare your interest in the role and be placed into our talent pool
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Bilingual Welsh / English Customer Service Advisor employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Welsh / English Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us.
✨Tip Number 2
Practice your Welsh and English skills! Since this role is all about communication, brush up on your language skills and be ready to showcase them during interviews.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle tricky situations and be ready to share your problem-solving strategies with us.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, applying through our website gives you a better chance!
We think you need these skills to ace Bilingual Welsh / English Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a bilingual Welsh and English speaker, make sure to highlight your fluency in both languages. Use examples from your past experiences where you’ve successfully communicated in Welsh and English to solve customer issues.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you can deliver exceptional customer service!
Be Personable: Remember, we’re looking for someone who can connect with our customers. Use a friendly tone in your written application to show off your great communication skills. Let your personality shine through!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your interest in joining our team and helps us keep track of all applications efficiently.
How to prepare for a job interview at FirstGroup Internal
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Welsh and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences where you used both languages.
✨Know the Company and Its Values
Research the company’s mission and values, especially their commitment to customer service. Be ready to share how your personal values align with theirs and how you can contribute to delivering exceptional customer service.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples of how you would handle specific situations, focusing on your problem-solving skills and ability to communicate effectively in both languages.
✨Showcase Your Tech Savvy
Since computer literacy is essential, be prepared to discuss your experience with Microsoft Office 365 and any other relevant software. You might even want to mention any tools or platforms you've used in previous roles that could benefit the team.
