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- Tasks: Enhance passenger experiences and manage customer needs for enjoyable journeys.
- Company: Leading transportation company in Bath with a focus on customer service.
- Benefits: Flexible shifts, competitive pay, and the chance to make a difference.
- Why this job: Engage with customers and create memorable travel experiences every day.
- Qualifications: Customer-facing experience and a friendly attitude are essential.
- Other info: Varied shifts, primarily on weekends and holidays; must be 18 or older.
The predicted salary is between 30000 - 42000 £ per year.
A leading transportation company in Bath is seeking a Customer Service Manager to enhance passenger experiences throughout the GWR network. The role involves engaging directly with customers and managing their needs to ensure enjoyable journeys.
Ideal candidates should have:
- Customer-facing experience
- A friendly demeanor
- Basic IT skills
- Familiarity with Microsoft Office
The position requires varied shifts, primarily on weekends and holidays, and candidates must be 18 years or older.
Passenger Experience Manager (Station Services) in Bath employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Experience Manager (Station Services) in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and don’t be shy about chatting with current employees. They can give you the inside scoop on what it’s really like to work as a Passenger Experience Manager.
✨Tip Number 2
Show off your personality! When you get that interview, let your friendly demeanour shine through. Remember, they’re looking for someone who can engage with customers, so be yourself and show them how you’d enhance passenger experiences.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face in the role and how you’d handle them. This will help you demonstrate your customer-facing experience and problem-solving skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Passenger Experience Manager (Station Services) in Bath
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for enhancing passenger experiences shine through. Share specific examples of how you've made a difference in customer service roles before – we love to see that friendly demeanour in action!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience that matches the Passenger Experience Manager role. We want to see how your skills align with our mission to create enjoyable journeys for our customers.
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to make your achievements stand out – we want to see your strengths at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FirstGroup Internal
✨Know the Company Inside Out
Before your interview, make sure to research the transportation company thoroughly. Understand their values, mission, and recent developments in the GWR network. This will not only help you answer questions more effectively but also show your genuine interest in enhancing passenger experiences.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully managed customer needs or resolved issues. Highlight your friendly demeanor and how it contributed to positive outcomes. This is crucial for a role focused on improving passenger experiences.
✨Be Ready for Shift Discussions
Since the position involves varied shifts, be prepared to discuss your availability openly. Show that you're flexible and willing to work weekends and holidays. This demonstrates your commitment to the role and understanding of the job's demands.
✨Brush Up on Basic IT Skills
Familiarise yourself with Microsoft Office tools, as they may come up during the interview. You might be asked about your experience with these applications, so having a few examples ready can set you apart. It shows you're proactive and ready to handle the administrative aspects of the role.
