Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for one of our Solutions accounts in a well-known technology company and assume the role of Team Lead. This position is ideal for someone with strong technical production experience in the event industry who can assume a management role within an organization. This role will be responsible for leading the technical production elements for high-profile events in addition to directly managing team members on the account to ensure delivery of high quality events. You'll liaise with FIRST teams and our client on a daily basis.
For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for event staff and vendors.
Your Contributions
- Lead on all aspects of on-site service delivery which includes developing processes, maintaining client relationships, and driving innovations and efficiencies
- Generate detailed reporting to provide insight on the health of studios, space utilization, finances, staffing, and client satisfaction
- Partner with Production leadership to ensure SOP's are executed to the desired standards, and that all risk is identified in a timely manner
- Manage FIRST team members which could include; specialists, technicians, and freelancers at this facility
- Partner with Production Leadership to ensure all technically complex and high profile events are executed flawlessly
- Coordinate with stakeholders across teams and service lines to ensure the seamless execution of events
- Coordinate with the Experiential AV and Multimedia team to ensure the flawless delivery of content on experiential displays (NYC only)
- Provide technical, operational and production support to a number of on-site meeting spaces
- Work closely with clients to establish A/V and staging layouts as well as budgets for events
- Staff, administer and maintain event calendar for FIRST team members
- Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team's events where required
- Manage vacation schedules, coordinate team presence in office to ensure ample coverage, and review all T&E reports
- Liaise with Regional Lead & other Team Leads to schedule and execute monthly meetings with the FIRST team on the account
- Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
- Oversee the on-boarding & training/off-boarding process for all employees on the account
- Liaise between FIRST internal departments, Site Leads, clients, and the implanted FIRST team
- Manage client expectations on production issues
- Liaise across different levels within the immediate team, the client's organization, and third-party vendors
- Advise on best options and set up for venues
- Participate in creative team brainstorming sessions
- Identify new and alternative ways of approaching FIRST's technical production offering to clients by collecting feedback, identifying trends and implementing changes
- Ensure team adheres to standard operating procedures and compliance processes
- Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
- Maintain comprehensive event files and keep precise records for the client
- Provide input/feedback on big picture opportunities, issues, and challenges within the organization
- Manage and promote communications to all team members to ensure maximum efficiency
- Manage process requests and projects to/from FIRST Main Office
- Ensure the team maintains positive relationships with client
- Lead and motivate the team to work efficiently
- Ensure the team is providing value for money to clients and seeking value adds where possible
- Encourage and motivate the team to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
- Develop, mentor, and provide feedback to team members on an on-going basis
What We Are Looking For
8-10 years of re
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Team Lead, Event Production employer: firstglobalmanagementservicesinc
FIRST is an exceptional employer that champions creativity and collaboration, making it an ideal workplace for those passionate about corporate events. With a strong focus on employee development, you will have the opportunity to mentor and lead a dynamic team while working with prestigious Fortune 500 clients. Our inclusive work culture fosters innovation and teamwork, ensuring that every team member feels valued and empowered to contribute to our mission of delivering outstanding brand experiences.
Contact Details:
firstglobalmanagementservicesinc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Event Production
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Some tips for your application 🫡
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How to prepare for a job interview at firstglobalmanagementservicesinc
✨Know Your Manufacturing Processes
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Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
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