At a Glance
- Tasks: Lead strategic direction and growth for major client accounts while ensuring satisfaction and profitability.
- Company: Join FIRST, a top global brand experience agency with a collaborative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on excellence and career advancement.
- Why this job: Make an impact by managing high-profile accounts and driving innovative solutions.
- Qualifications: 10+ years in client management and event delivery, with strong interpersonal skills.
The predicted salary is between 40500 - 49500 £ per year.
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
FIRST is part of the broader Encore family of companies.
Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
- Learn more at
- What You Would Get To Do
The Senior Account Director III is responsible for the strategic direction and growth of the account including client engagement and satisfaction, financial performance, profitability, contracts and invoicing.
The Senior Account Director will be the primary point of contact for external clients and internal FIRST teams, while ensuring the health of the account and instilling consistency across the regions.
The ideal candidate will lead on client service, develop a team-based approach to situations and encapsulate the FIRST brand.
The candidate should be a motivated professional with exceptional client management, commercial acumen, business development experience and excellent interpersonal skills.
- Your Contributions
- Existing Accounts
- Responsible for developing and executing account sales plans and growth strategies
- Responsible for Contract renewal and maintenance
- Act as the main point of contact for Procurement/Sourcing related to SOWs/Work orders, Purchase Orders and overall contract management
- Manage additional changes of scope and addenda
- Responsible for oversight of the scope of work and for the account meeting mutual contractual compliance requirements (KPIs, SLAs, reports required); ensuring the account delivers on expectations and remains within the bounds of the contract
- Financial Management oversight
- Invoicing (annual budget and monthly Service team charges and scalable (including travel and expenses in collaboration with Operations)
- Ensure account profitability
- Responsible for account budget management with the Global Business Director and Commercials team
- Responsible for accurate and timely forecasting of contracted pipeline activity and updating/communicating budget revisions to internal/external stakeholders
- Lead on communications between FIRST and client stakeholders as a unified point of contact and conduit for information and client initiatives
- Identify opportunities to add value, deepen client relationships and extend services to maximize account profitability
- Lead on the development of and adherence to the annual client engagement plan
- Develop a thorough understanding of the client's business, industry and keep abreast of external issues and events that could impact client objectives
- Client management - POC for Global account issue escalations that could have a material impact on the contract
- Responsible for leading quarterly business reviews
- Maintain accurate records in Salesforce
- Subcontractor contract management and compliance (vendor performance and obligations)
- Support executive level account reporting and presentations
- Collaborate with marketing and strategy team for tailored communications to clients
- New Business
- Act as the main point of contact with the client for new business opportunities
- Responsible for Business development
- Understand the client's service model, strategy and identify where FIRST can add value
- Create an account planning approach and develop a pipeline of growth opportunities across the client's business
- Qualify all new business opportunities and bring in the needed expertise and capability from across FIRST to deliver on commitments to clients
- Own and lead the proposal lifecycle
- Conduct the initial brief from the client
- Engage with relevant internal service line leads to develop appropriate solutions and implementation planning, in collaboration with department heads
- Lead and own the proposal/RFP process until business is confirmed/declined
- Responsible for Contracting (POs/Work orders)
- Work with the Commercials team to create and update budgets
- Conduct handover for implementation of service
- Interact and collaborate with Agency and Solutions activities within the account
- Contribute to industry insights and best practices
- Maintain an awareness of relevant market trends affecting the account and developments in the industry
- What We Are Looking For
10+ years' experience preferred within an agency or events environment, with experience both in client management and event delivery on large client accounts
- Strong and consistent track record of meeting a
Senior Account Director III in London employer: firstglobalmanagementservicesinc
FIRST is an exceptional employer that champions creativity and collaboration, making it an ideal workplace for those passionate about corporate events. With a strong focus on employee development, you will have the opportunity to mentor and lead a dynamic team while working with prestigious Fortune 500 clients. Our inclusive work culture fosters innovation and teamwork, ensuring that every team member feels valued and empowered to contribute to our mission of delivering outstanding brand experiences.
Contact Details:
firstglobalmanagementservicesinc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Director III in London
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We think you need these skills to ace Senior Account Director III in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at firstglobalmanagementservicesinc. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at firstglobalmanagementservicesinc
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at firstglobalmanagementservicesinc. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
