At a Glance
- Tasks: Manage client portfolios, implement marketing strategies, and analyse performance data.
- Company: Established digital marketing agency with a focus on client relationships.
- Benefits: Competitive salary, performance bonus, private healthcare, and hybrid working.
- Other info: Opportunity for rapid career progression and exposure to SEO and performance strategy.
- Why this job: Gain real responsibility quickly and develop your skills in a supportive environment.
- Qualifications: Strong communication skills, emotional resilience, and a growth mindset.
The predicted salary is between 21500 - 29500 £ per year.
Hybrid - Manchester (3 Office Days: Mon, Tue, Fri) £25,500 + Performance Bonus
This Role Is Not for Everyone
If you avoid difficult conversations, wait to be told what to do next, or struggle when challenged - this role will not suit you. If you enjoy ownership, solving problems, learning quickly and becoming commercially sharp - keep reading.
Who This Is For
You might be a graduate, a year or two into your career, or making a step up from customer service or a junior role. Your background matters less than how you operate.
What we’re actually looking for:
- You take initiative rather than waiting to be directed
- You stay composed when things get uncomfortable
- You ask good questions and act on the answers quickly
- You care about doing things properly, not just ticking boxes
- You don’t need agency experience. You do need to be ready to carry real responsibility within weeks, not months.
The Role - In Reality
You will manage your own portfolio of clients and be accountable for the quality of that relationship. These are UK small and medium businesses who have already chosen to invest in digital marketing with us - you are not responsible for sales.
You will:
- Onboard new clients once they have signed
- Clearly explain next stages and set expectations
- Understand their commercial goals
- Devise practical marketing plans
- Implement optimisation changes directly on their websites
- Analyse performance data
- Adjust strategy where required
- Handle concerns and difficult conversations confidently
This is not a purely advisory role - you will implement your own optimisation work. This is not a social media content role. The work is analytical, client-facing and commercially focused.
You will receive structured training. You are expected to absorb it quickly and apply it confidently. The goal is for you to manage your first client within one month.
What Success Looks Like After 3 Months
- You lead client calls confidently
- You manage expectations clearly
- You communicate professionally in writing and on the phone
- You take ownership of problems
- You ask for support early, not late
- Clients trust your judgement
The FirstFound Environment
We’ve been operating since 2000 - longer than most of our clients have been in business. That longevity isn’t accidental. It comes from being commercially straight with clients and holding ourselves to the same standards we hold our work.
We’re a small, capable team. There’s nowhere to coast and no one to carry passengers - but that also means your work is visible, your progress is real, and the people around you are genuinely good at what they do.
We support development by giving people responsibility earlier than they might expect, and then standing behind them when it gets difficult. Several of our current senior team started in roles like this one.
What We Expect
- Confidence in communication
- Emotional resilience
- Strong customer service instincts
- Personal accountability
- Commercial thinking
- A growth mindset
- Comfort using data to inform decisions
- Previous agency or account management experience is advantageous, but drive and maturity matter more.
What You Gain
- Clear development through responsibility
- Exposure to SEO, web and performance strategy
- £25,500 + performance bonus
- Private healthcare
- Pension
- Hybrid working (Mon, Tue, Fri office – Wed & Thu remote)
- Office days are structured around client communication and team collaboration – Monday to set the week, Tuesday for internal alignment, Friday to close out the week cleanly. Wednesday and Thursday are focused remote days for delivery work.
- Real client ownership and structured development from an established agency
Application Requirement
Please include: A brief example of a difficult situation you handled. What you learned from it. Generic applications will not be considered.
Digital Marketing Account Manager in Manchester employer: FirstFound
FirstFound is an exceptional employer for those looking to thrive in a dynamic digital marketing environment. With a strong focus on personal accountability and professional growth, employees are empowered to take ownership of their client portfolios from the outset, receiving structured training and support that fosters rapid development. The hybrid working model in Manchester promotes a balanced work-life dynamic, while the collaborative office culture ensures that every team member's contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Marketing Account Manager in Manchester
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for FirstFound and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like FirstFound are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with FirstFound on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at FirstFound. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Digital Marketing Account Manager in Manchester
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit FirstFound. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of FirstFound:Show us that you’ve done your homework! In your application, briefly mention what you admire about FirstFound’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at FirstFound
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at FirstFound will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At FirstFound, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
