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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot customer inquiries.
- Company: A leading tech support company based in Bolton.
- Benefits: Pension, free parking, and health insurance after 12 months.
- Why this job: Kickstart your career in IT while helping customers solve tech issues.
- Qualifications: Experience with Microsoft 365, networking, and strong communication skills.
- Other info: Join a supportive team and grow your IT expertise.
The predicted salary is between 30000 - 42000 £ per year.
A technology support company in Bolton is seeking an experienced IT Support Engineer to handle initial inquiries and incidents reported by customers. This role requires providing troubleshooting assistance and resolving technical issues, including password resets and software installations.
Ideal candidates will possess a good understanding of networking, Microsoft 365, and demonstrate strong communication and organizational skills.
Benefits include a pension, free parking, and health insurance after 12 months of service.
On-Site IT Support Engineer (M365/AD) - 1st Line in Bolton employer: Firstcom Europe Ltd
Contact Detail:
Firstcom Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Engineer (M365/AD) - 1st Line in Bolton
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It’s a great way to meet potential employers and learn about job openings before they’re even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, especially with Microsoft 365 and Active Directory. This can really set you apart when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions in IT support roles. Think about how you’d handle specific scenarios, like password resets or software installations, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace On-Site IT Support Engineer (M365/AD) - 1st Line in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the On-Site IT Support Engineer role. Share specific examples of how you've resolved technical issues in the past.
Show Off Your Communication Skills: Since this role involves interacting with customers, we need to see your strong communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively convey technical information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Firstcom Europe Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Active Directory. Be ready to discuss common issues like password resets and software installations, as well as how you would troubleshoot them. This will show that you’re not just familiar with the tech but can also handle real-world problems.
✨Practice Your Communication Skills
Since this role involves dealing with customers, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively. Clear communication can set you apart from other candidates.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of examples where you successfully handled multiple inquiries or incidents at once. This will demonstrate your ability to stay organised under pressure, which is crucial for a 1st Line Support Engineer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, team dynamics, or specific tools they use. This shows your genuine interest in the role and helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!
