1st Line IT Support in Bolton

Job Overview

We are looking for an experienced IT Support Engineer.

Role involves handling initial inquiries and incidents reported by Customers.

Providing troubleshooting and resolving technical issues, including tasks like password resets, software installs as well as providing support for software and hardware.

Qualifications

The successful applicant will have a good understanding of networking and Microsoft 365 along with strong communication and organisational skills.

The successful candidate should have a good working knowledge of the following areas:

• Microsoft 365 (Email and SharePoint/OneDrive)
• Active Directory
• DNS, DHCP, File & Print

Windows 10 & 11 support.

Microsoft Office Applications

It would be advantageous for the candidate to have some knowledge in the following areas:

• Virtualisation technologies
• Switching & Firewall technologies
• Backup software for Servers and Microsoft 365
• 3CX Telephone systems

Benefits

Company Benefits: Pension, Free Parking, Simply Health, Life Insurance after 12 months service, Bike-2-work Scheme, On-site Gym, Refreshment Facilities

Holiday Entitlement

25 Days (Pro-rated), plus Bank Holidays

Job Types

Full-time, Permanent

Schedule

• Monday to Friday

Work Location

In person