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For Companies At a Glance
- Tasks: Monitor service performance, analyse data, and support drivers in real-time operations.
- Company: First South, part of First Bus, is dedicated to operational excellence and customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join us to make a real impact on service reliability and enhance customer experiences.
- Qualifications: Strong customer service skills and a PCV licence are essential; leadership experience is a plus.
- Other info: Ideal for those who thrive under pressure and enjoy problem-solving in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a keen eye for detail, a passion for service performance, and the ability to manage real-time operations? First South, part of First Bus is looking for a Performance Supervisor to help drive on-time performance, reliability, and operational excellence across our network.
Your Key Responsibilities:
- Monitor and manage service performance in real-time
- Analyse data to drive continuous improvement
- Develop alternative disruption plans for planned/unplanned events
- Support drivers with live updates and problem-solving
- Investigate incidents and prepare reports
- Foster strong working relationships across teams
What We're Looking For:
- Strong customer services experience
- Passion for providing a reliable and quality service
- A PCV licence (mandatory or ability to obtain)
- Strong communication and leadership skills
- Experience in transport, operations, or a similar role
- Ability to work under pressure and make quick decisions
Why Join Us?
Play a vital role in ensuring punctual and reliable services.
Performance Supervisor employer: Firstbus Careers
Contact Detail:
Firstbus Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Supervisor
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to transport operations. Understanding these metrics will help you demonstrate your ability to monitor and improve service performance effectively during interviews.
✨Tip Number 2
Network with professionals in the transport industry, especially those who have experience in performance supervision. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare examples of how you've successfully managed real-time operations or resolved service disruptions in previous roles. Being able to share specific instances will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research First Bus and its operational challenges. Understanding their current performance issues and how you can contribute to solutions will set you apart as a candidate who is genuinely interested in the company and its success.
We think you need these skills to ace Performance Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Performance Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any previous roles in transport or operations. Provide specific examples of how you've managed real-time operations or improved service performance.
Showcase Your Skills: Demonstrate your strong communication and leadership skills in your application. Use concrete examples to illustrate how you've successfully led teams or resolved issues under pressure.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for providing reliable and quality service. Mention your ability to analyse data for continuous improvement and your commitment to operational excellence.
How to prepare for a job interview at Firstbus Careers
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and maintain a positive service experience.
✨Demonstrate Your Analytical Abilities
The job involves analysing data for continuous improvement. Be ready to discuss any relevant experience you have with data analysis, including tools or methods you've used to drive performance improvements in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to make quick decisions during disruptions and how you managed those situations effectively.
✨Emphasise Team Collaboration
Fostering strong working relationships is key in this role. Prepare to talk about your experience working in teams, how you communicate with colleagues, and any strategies you use to build rapport and collaboration across departments.
