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- Tasks: Lead and innovate revenue protection strategies across First Bus while ensuring customer fairness.
- Company: First Bus is a leading transport provider committed to operational excellence and customer satisfaction.
- Benefits: Enjoy a home-based role with travel opportunities and the chance to make a real impact.
- Why this job: Join a dynamic team focused on innovative solutions and improving customer experiences.
- Qualifications: Experience in leadership and revenue protection is essential; strategic thinking is a must.
- Other info: Frequent travel across the UK is required, making this a versatile and engaging role.
The predicted salary is between 43200 - 72000 £ per year.
First Bus has a fantastic opportunity for a National Revenue Protection Manger to join our Revenue Protection team on a full-time permanent basis. Reporting to the Director of Operational Excellence, the successful candidate will oversee and develop Revenue Protection activity across First Bus This is a home-based role; however frequent travel will be expected across the UK. The Day to Day Provide strategic and operational leadership to the Revenue Protection Teams across the First Bus LBUs. Review revenue protection activity to ensure it is consistent, inclusive, innovative and maximises successful outcomes across the organisation, ensuring that fair treatment of our customers is kept at the forefront. Investigate and implement, as appropriate, new ways of delivering revenue protection. Support local teams with budget planning and resource management. Work with suppliers of Revenue Protection equipment and back-office systems to maximise performance and cost effectiveness. Work on recovering Standard Fares through court proceedings where appropriate. Carry out appeal reviews from customers. Work closely with stakeholders, including Operations Directors, to manage and improve the performance of the Revenue Protection teams.
National Revenue Protection Manager employer: Firstbus Careers
Contact Detail:
Firstbus Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Revenue Protection Manager
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in revenue protection. Understanding innovative solutions can set you apart during discussions with our team.
✨Tip Number 2
Network with professionals in the transport and revenue protection sectors. Building connections can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in budget planning and resource management. We value candidates who can demonstrate strategic thinking and operational leadership.
✨Tip Number 4
Research First Bus and its current revenue protection strategies. Showing that you understand our goals and challenges will help you stand out as a candidate.
We think you need these skills to ace National Revenue Protection Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the National Revenue Protection Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in revenue protection, operational leadership, or budget management. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Strategic Thinking: Since the role involves strategic leadership, make sure to include instances where you've successfully developed or implemented strategies in previous positions. This will show that you can think critically and lead effectively.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of First Bus. Mention your understanding of their commitment to customer treatment and how you plan to contribute to their revenue protection efforts.
How to prepare for a job interview at Firstbus Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a National Revenue Protection Manager. Familiarize yourself with revenue protection strategies and how they can be applied across different locations.
✨Showcase Leadership Skills
Be prepared to discuss your experience in leading teams and driving operational excellence. Highlight specific examples where you've successfully managed teams or projects that resulted in improved outcomes.
✨Emphasize Customer Fairness
Since fair treatment of customers is crucial, think of examples where you've balanced business needs with customer satisfaction. Be ready to discuss how you would ensure this balance in your role.
✨Prepare for Stakeholder Engagement
You will need to work closely with various stakeholders. Prepare to talk about your experience in collaborating with different departments and how you’ve managed relationships to achieve common goals.
