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- Tasks: Support mortgage processing and manage broker relationships in a dynamic banking environment.
- Company: FirstBank UK, a top-tier bank with a rich heritage and global recognition.
- Benefits: Generous pension contributions, private medical insurance, gym subsidies, and 25+ days annual leave.
- Why this job: Join a thriving team and make a real impact in the mortgage sector.
- Qualifications: CeMap qualification and strong communication skills are essential.
- Other info: Hybrid role with excellent career growth opportunities and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Mortgage Support Officer
FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Mortgage Support Officer.
Please note that this is a hybrid role with 3 days in the office and 2 days working from home.
Key Responsibilities:
• To provide day-to-day support in the development and processing of FirstBank UK’s BTL & commercial mortgage proposition for UK residents.
• Assist in managing applications, broker relationships, and internal processes to ensure the smooth delivery of mortgage business.
• Support the Senior Mortgage Specialist and wider team in achieving lending targets and maintaining excellent service standards.
• Developing First Bank UK’s introducer panel.
Application Processing & Administration
- Handle incoming enquiries from brokers, ensuring timely responses.
- Prepare applications for review by Credit, liaising where necessary.
- General administrative support on client onboarding and retention, account opening, client screening and KYC documentation checks.
Broker & Intermediary Support
- Act as a first point of contact for intermediaries, answering criteria and process queries.
- Help onboard new brokers and introducers, ensuring compliance checks are completed.
Business Development Assistance
- Support broker events, webinars, and presentations.
- Gather feedback from brokers on products and processes for continual improvement.
Risk, Compliance & Controls
- Ensure all documents and cases meet compliance and regulatory standards.
- Assist with preparing files and reports for Credit/Risk Committees.
General Support
- Provide administrative support to the Senior Mortgage Specialist.
- Assist in preparing MI, pipeline reports, and management updates.
Key Skills/Experience:
- CeMap Qualification (essential)
- Existing introducer network would be an advantage.
- Knowledge of mortgage processes, property finance, and FCA/PRA regulations are an advantage.
- Strong organisational and time management skills.
- Good written and verbal communication, confident with brokers and stakeholders.
In return we offer a fantastic benefits package including:
- Up to 10% employer pension contribution
- Life Assurance Cover
- Income protection
- Private Medical Insurance plan (upon successful completion of probation period)
- Contribution to glasses/contacts and eye testing
- Gym subsidy (up to £50 per month)
- Cycle to work scheme
- Employee Assistance Program
- Interest Free season ticket loan for travel
- Birthday Leave
- 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service
- Give As You Earn (GAYE)
The Curve Group is First Bank UK’s outsource partner for Recruitment and a \\\”Data Processor\\\”. The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: https://www.thecurvegroup.co.uk/privacy-policy/
First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Mortgage Support Officer employer: FirstBank UK Limited
Contact Detail:
FirstBank UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of mortgage processes and FCA/PRA regulations. We want you to feel confident when discussing your experience and how it aligns with the role at FirstBank UK.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects simultaneously. This will demonstrate that you're ready to handle the day-to-day support required in this hybrid role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Mortgage Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Support Officer role. Highlight your relevant experience, especially in mortgage processes and compliance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to FirstBank UK. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since you'll be dealing with brokers and stakeholders, it's crucial to demonstrate your strong written communication skills. Make sure your application is clear, professional, and free of typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at FirstBank UK!
How to prepare for a job interview at FirstBank UK Limited
✨Know Your Mortgage Stuff
Make sure you brush up on your knowledge of mortgage processes, property finance, and FCA/PRA regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Off Your Communication Skills
As a Mortgage Support Officer, you'll be dealing with brokers and stakeholders regularly. Practice articulating your thoughts clearly and concisely. Maybe even prepare some examples of how you've successfully communicated in past roles.
✨Demonstrate Organisational Skills
This role requires strong organisational and time management skills. Be ready to share specific instances where you've managed multiple tasks or projects effectively. It’ll help to illustrate your ability to handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or the specifics of the mortgage proposition. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
