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For Companies At a Glance
- Tasks: Support mortgage processing and manage broker relationships in a dynamic banking environment.
- Company: FirstBank UK, a top-tier bank with a rich heritage and global recognition.
- Benefits: Generous pension contributions, private medical insurance, gym subsidies, and 25+ days annual leave.
- Why this job: Join a thriving team and make a real impact in the mortgage sector.
- Qualifications: CeMap qualification and strong communication skills are essential.
- Other info: Hybrid role with excellent career growth opportunities and a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Mortgage Support Officer
FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Mortgage Support Officer.
Please note that this is a hybrid role with 3 days in the office and 2 days working from home.
Key Responsibilities:
• To provide day-to-day support in the development and processing of FirstBank UK’s BTL & commercial mortgage proposition for UK residents.
• Assist in managing applications, broker relationships, and internal processes to ensure the smooth delivery of mortgage business.
• Support the Senior Mortgage Specialist and wider team in achieving lending targets and maintaining excellent service standards.
• Developing First Bank UK’s introducer panel.
Application Processing & Administration
- Handle incoming enquiries from brokers, ensuring timely responses.
- Prepare applications for review by Credit, liaising where necessary.
- General administrative support on client onboarding and retention, account opening, client screening and KYC documentation checks.
Broker & Intermediary Support
- Act as a first point of contact for intermediaries, answering criteria and process queries.
- Help onboard new brokers and introducers, ensuring compliance checks are completed.
Business Development Assistance
- Support broker events, webinars, and presentations.
- Gather feedback from brokers on products and processes for continual improvement.
Risk, Compliance & Controls
- Ensure all documents and cases meet compliance and regulatory standards.
- Assist with preparing files and reports for Credit/Risk Committees.
General Support
- Provide administrative support to the Senior Mortgage Specialist.
- Assist in preparing MI, pipeline reports, and management updates.
Key Skills/Experience:
- CeMap Qualification (essential)
- Existing introducer network would be an advantage.
- Knowledge of mortgage processes, property finance, and FCA/PRA regulations are an advantage.
- Strong organisational and time management skills.
- Good written and verbal communication, confident with brokers and stakeholders.
In return we offer a fantastic benefits package including:
- Up to 10% employer pension contribution
- Life Assurance Cover
- Income protection
- Private Medical Insurance plan (upon successful completion of probation period)
- Contribution to glasses/contacts and eye testing
- Gym subsidy (up to £50 per month)
- Cycle to work scheme
- Employee Assistance Program
- Interest Free season ticket loan for travel
- Birthday Leave
- 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service
- Give As You Earn (GAYE)
The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: https://www.thecurvegroup.co.uk/privacy-policy/
First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Mortgage Support Officer employer: FirstBank UK Limited
Contact Detail:
FirstBank UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of mortgage processes and regulations. We recommend doing some mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role at FirstBank UK.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the day-to-day support required in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the FirstBank UK team.
We think you need these skills to ace Mortgage Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Support Officer role. Highlight your relevant experience in mortgage processes and any qualifications like CeMap. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at FirstBank UK. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with brokers and stakeholders, make sure your written application showcases your communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at FirstBank UK Limited
✨Know Your Mortgage Stuff
Make sure you brush up on your knowledge of mortgage processes, property finance, and FCA/PRA regulations. Being able to discuss these topics confidently will show that you're not just a good fit for the role, but that you’re genuinely interested in the industry.
✨Showcase Your Communication Skills
As a Mortgage Support Officer, you'll be dealing with brokers and stakeholders regularly. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully communicated in past roles, especially in challenging situations.
✨Demonstrate Organisational Skills
This role requires strong organisational and time management skills. Be ready to discuss how you prioritise tasks and manage your workload. You might even want to bring a few examples of how you've handled multiple responsibilities effectively in previous jobs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
